Perkins Restaurant & Bakery

Perkins is normally a fast restaurant but this location was really slow. It was a Tuesday night at 8:30pm when we arrived with 3 kids after driving for 6 hours. Disappointingly, it took 40 mins for the food to arrive after ordering at 8:50pm and no communication about what happened or apology from the server. She didn't keep the plates cleared or the drinks filled. She didn't check back to see how the food was after delivering it so we had to flag her down for some steak sauce. She never asked if we wanted dessert and just left the bill on the table so we ended up ordering it to go from the front counter. I don't think customer service is her forte. We saw several people wait at the front counter to try to pay. Eventually, the manager came out to help guests at the checkout. This was not a busy night so I'm not sure why this particular Perkins was not running on all cylinders. On a positive note, the pancakes were good and the broccoli was colorful and tasted fresh.
2 7 years ago (22-11-2017)

The late night menu was very limited compared to every other Perkins I’ve been to. I ordered a sampler after being told I couldn’t get just mozzarella sticks. I also was told I had to get three different appetizers vs getting two as mozzarella sticks. The waitress was blunt and unapologetic. It generally didn’t seem very clean or hospitable being there. Our food came out half cold and half burnt. It has definitely gone down hill compared to the past times I’ve been there.
2 7 years ago (29-10-2017)

Good service, friendly staff and good food. But just like all the other Perkins restaurants the food is a little on the pricey side.
4 7 years ago (29-11-2017)

Waitress was wonderful..was taking a very long time for our food order..35 mins. She looked scared when she brought our food. Hey...im a waitress...thing happen. Not her fault. She said manager would be right over to table. Again..i work at a restaurant..things happen. Manager offered pie...muffin. Mom and I accepted. Thanked her..tipped our waitress well. She was a good waitress. Great manager! Not everything always goes as planned. We all have our days. Food was also delicious! Thank you!!
5 7 years ago (13-10-2017)

2 sides, over $16, the shrimp were fine, the medallion steak absolutely tasted like liver!! I was hungry, so started eating it as I can eat liver, when our waitress came back I told her, when she brought the ticket I asked what they said, oh cook wasn't on kitchen. When I paid the bill I also told them it absolutely tasted like liver. My son tasted it, and said the same thing. For $16 I was very disappointed !!
1 7 years ago (08-11-2017)