Pender Auto Body

Long overdue post - back in August 2022, after doing a lot of research online, I came to Pender Auto to make an ICBC claim to repair replace a damaged door. Turns out that Pender Auto is incredibly popular and I found out about this when I showed up at the shop without making an appointment. Hung and Rina informed me that they will need to book me in for a proper and thorough inspection before they begin. Even though I didn’t make an appointment, Hung was patiently explaining their procedure and how he would go about the repair to me on the spot. I felt that they valued my business and was nice enough to explain the whole claiming process to a first timer. I came back roughly a week later and dropped off the car for Hung’s inspection. It took roughly 1.5 hours and Hung was quite diligent about it. After about 2 weeks, I returned to drop off my car and to get the loaner car. Whole process was very easy and I was happy driving a pretty new Honda civic. The repair took little over a week and in general, I felt that their staff were nice, patient and friendly. The repair was done very professionally and I’m happy with Hung and his team’s work. I would definitely recommend Pender Auto for anyone looking for auto repairs.

Excellent body repairs completed, customer service and consultation all in good faith Pender Auto Body. Thank you! But, No Thanks to those idiotic drivers hit and run while car parked caused me out of pocket expenses = deductible with ICBC grrr...Service: Body & Trim

Awesome experience at Pender Auto Body with my Mazda cx-5. Very thorough and detail oriented, every interaction I had was warm, friendly and professional. Their loaner cars are in excellent condition and well maintained. Loaded with safety features as well. Every time estimate I was given was accurate; from ordering parts, to completing the job. My car looks brand new! I was very impressed with the quality of work. The next time I require body work to one of my vehicles, I will only go to Pender Auto Body Ltd. I honestly can't recommend them enough.

Honestly, the best place to take your car for any repair or service. Hung is extremely knowledgable and a professional at what he does. And Rina always greets you with a smile on her face with a friendly service. Have taken a few of my cars in for repairs now and it always comes out just like when I first bought them. Keep up the great work!Services: Painting

A total lack of attention to detail and bold face lies upon picking up vehicle, I cannot recommend this shop after what they did to my car. Mismatched parts, dirt and sags in paint finish with dry spray explained as “industry standard” my car was left with overspray all over. It’s as if no one looked at the car before handing it back to me. Quality control is non existent so why go to an independent shop when work is that of chain body shops?Services: Painting

They cancelled my appoint after giving me 1.5 hours time to get back to them. The texted me at 3:45 and it said text by end do day today. Which is 6pm. I used up one of my paid time off to make this appointment just for them to drop me with almost no warning. DO NOT USE THEM!

I brought in my car after it was vandalized. Customer service was great and very efficient. They went the extra mile to help me and I couldn't be grateful enough!

Very friendly staff, did a great job and provided a nice loaner vehicle. Highly recommended.

My new go to for all future repairs on my vehicle. Couldn’t have been happier with the work done on my car - their attention to detail is unparalleled. Hung and Rina are wonderful, making the entire process seamless - they definitely go above and beyond. Would recommend to anyone asking for a trustworthy autobody shop in Vancouver!

Great communication throughout the whole ordeal. Hung is a caring and a very knowledgeable individual, who looks after the customer and takes care of every vehicle as it was his own. Thank you