PCS of Niagara - Professional Carpet Systems

We recently needed to have our living room carpet re-stretched. We searched online and came across PCS - what a terrific find! Everyone we had contact with was so pleasant, knowledgeable and professional. Our positive experience started right at the beginning when an actual person answered the phone, was very friendly and polite and made immediate arrangements for a consultant to come and look at our carpet. The consultant arrived promptly and immediately showed that she had excellent knowledge of carpeting. She explained what the technicians would need to do, and gave us an estimate of the time and cost of having the work done. She also immediately noticed four distinct marks on our carpet. These marks had been made by different things and had been left by the company who had cleaned our carpet literally two days before the PCS consultant saw them. The technicians from the previous company had said that they had tried, but could not get these marks out. The consultant from PCS felt that their technicians could get them out, so we added that to our work. The technicians arrived promptly and again were obviously knowledgeable, professional and extremely thorough. Throughout the process the technicians were very careful and took time to explain what they were doing and why. After finishing the stretching, they worked extremely hard to remove the marks on the carpet. End result - the carpet was re stretched perfectly and the four marks were totally removed! We were thoroughly impressed with the service and quality of work which far surpassed that done by any previous company. We will be recommending PCS to any of our neighbours and friends who are looking to have work done on their carpets and floors, and in future, PCS will be the company we contact for all things related to carpet and floor coverings.
8 years ago (07-03-2018)

Professional is their name and they exemplify it! Stacey did a thorough job at the estimate and Robert was meticulous in the cleaning. This was our second time using their services and I would not hesitate to give them a 5-star rating - and I'm picky!
8 years ago (23-03-2018)

The people who work at PCS have always been more than helpful and friendly. This is a company that understands how important customer service is. Great work on a difficult-to-clean rug!
8 years ago (21-03-2018)

They were very pleasant accommodating and professional to deal with . I had to go out but when I returned home every thing was cleaned and I even found a House and Home magazine left on my table. I had them also clean my couches in the summer and again no problems and everything done and cleaned up after they were finished. I would recommend them to my friends and neighbours and know the work will be completed satisfactorily.
9 years ago (19-12-2017)

Brought in a white linen upholstered chair with water stains from a roof leak. Other company had said they could not clean it. Very impressed with the result - chair looked like new! I'm a very happy customer! Thanks to Len and team!
9 years ago (10-11-2017)