Patry Inc. Developments

Quality of unit is decent for student housing. Main issues come from a lack of communication from management and ignored maintenance requests. Kaitie has been very helpful with solving these issues and is a great advocate for student needs.

Jason and Zem were fantastic help when they came to our apartment to fix several items. They were efficient, cleaned up all the mess and most importantly were a pleasure to deal with.

We needed a shower bar attached as my wife has a spinal cord injury with balance issues. Tom was just here and did a fantastic job. He was very friendly, helpful and professional. I want his professionalism to be noted, he is highly recommended. Darryl Brown

I would like to thank Kaitie for her help during the showings the move in and since. She goes over and above in assisting us, and making our life much easier. In addition, maintenance does a great job and is always respectful when working in our apartment.

Had a plumbing emergency and needed to call after hours maintenance. Sean and Nathan came by quite quickly with all the necessary tools and worked hard to fix the issue - and they did! Very very pleased with their work, they were kind and easy going and even fixed a couple other issues without us even asking!! Would definitely trust them with any other maintenance issues we may have!

With regards to maintenance, Jason is fantastic! He attends to requests in a timely manner, prioritizes urgent needs, and is very friendly. This particular building has improved heaps with Jason around!

Overall, we do get what we pay for. We have some of the lowest rent around here and a decent walk to campus. Although, with that comes the downsides. The biggest issue we have is that patry is horrible with maintenance requests. I’ve lived with patry for 4 years now and I think we’ve gotten an actual fix once. Usually, they tell you to put in a request and then they come out a temporary fix in that breaks again a few days later. Once I called the emergency line because I was literally locked out at night because the lock stopped working and they said it wasn’t really considered an emergency maintenance request since it doesn’t hinder them at all. We’ve also had leaks causing water damage in both our bathrooms this past month, one of which they haven’t even looked at yet. Although the maintenance is quite bad, our unit specifically is almost made worth it due to the very cheap rent, free in-unit laundry and paid utilities. Katie also has made our renting experience MUCH nicer as she’s always checking in and advocating for us! For student living, it could definitely be worse.

My roommates and I have really enjoyed living in our unit. The Patry Inc website makes it easy and accessible to submit maintenance requests when needed. Our leasing coordinator, Kaitie, has been especially helpful with communication and ensuring we're happy with everything surrounding our rental!

I have been living here for the past two years and there has been a significant improvement in management and daily needs within the past couple of months. Since Kaitie has joined the team it has been easy and fast communication when there has been a problem, and this definitely influenced my housemates and I to resign our lease for another year. I hope this management stays and continues to improve for the student's wellbeing as I continue living under Patry properties, but it is evident Kaitie has influenced this student support in many positive ways!

Patry has been informed of a leak in our ceiling for several months more than 7 outbound messages to their customer experience coordinator and we still have yet to be told that they are fixing the issue. Patry has also been made aware of squirrels in our ceiling and walls, they called-in an exterminator but didn’t fix the root cause of both aforementioned issues: a whole in our roof. The company loves to slap a band aid on maintenance issues with no foresight as to how they can keep their properties in working condition long-term.