Passion VR Caravane Vaillancourt

I bought a brand new travel trailer last May 2017. I noticed a couple of things at delivery and pointed them out to service manager. Since the price point of this Forest River product is such that I expected a few issues, it didn't surprise me when they came up. What does irk me is that I've been trying to get an appointment to get the issues addressed and fixed. The service manager is extremely unresponsive is he too busy? takes him forever to respond to an email. I usually have to resend it two or three times. There were some statements made at sales time that were less than factual. Overall, I would say I'm not entirely sure we would be upgrading our next RV here, but that remains open as to how the current issues are resolved. Do your homework. For the time being I would say I am displeased with my overall experience so far with this dealer...Caveat Emptor... Edit: the dealer finally responded and have brought the trailer in for some warranty work. The parts have been ordered and will be in, in a couple of weeks. All the issues have been addressed or will be shortly. They have hired a second service manager so perhaps that will help in reducing their response time. So far he has done a good job in addressing my concerns. So far they are on the right track to improving service issues. 2nd edit: this is not a fake review simply because I choose a screen name. I have been in and dealt with Gabriel, Paul and Sonia. Since my original issue took well over 7+ months to be addressed, hopefully the new service manager will understand the importance of client communications. Just responding to and acknowledging a customer complaint is half the battle. Customers want to know that they are being heard which was not happening before. You seem to be on the right track.

The Salesman that I dealt with was quite enthusiastic and pleasant to deal with. We had such high hopes in getting this camper as our previouse one was too small and we needed to upgrade. We bought a used 2013 Rochwood 2516G 8 sleeper tent trailer. the one posted on their website had everything we wanted A/C, Shower/toilet The one in real life, had none of these, even though it was the correct lot #, they posted the pictures and description of another trailer instead of this one. The salesman threw in a portable porta pottie instead explaining that the pictures were from a 2012 model and that someone internally had made the mistake when posting on their site. Of course their 2012 model was sold.... so it was not available for me, even though it was listed at the same price as my 2013 that did not have any of these options. I should have taken that as my first clue to run... But no, we did the deal anyways as we needed a new camper. Which brings me to my biggest issue with them... Please make sure when you check your camper and find any issues, that the salesman writes everything that needs to be repaired onto the bill of sale. I had pointed out several broken parts upon the initial visit and was told by my salesman that it will be fully inspected and all be fixed and that the camper will be cleaned completely prior to being given to me. THIS IS NOT THE CASE!!!! The radio LCD display is not functional, sure the radio works, but good luck in figuring out what station you are on. this could not be tested ahead of time because there was no batery in it when we visited it. there are supposed to be two wires that attach to the door to assist with lifting it and supporting it when installiing, one was broken, and I had pointed it out to my salesman, who assured me that it would be replaced when they cleaned it, this was fixed alright, they just removed them both, so now when i want to close my popup, i have to support the entire door myself. The Camper was not cleaned, the windows were all full of bugs and the roof....... WOW, they never touched any dirt off the roof, which is where most of the gunk forms... When I went to pickup my camper and pointed all of these details out, they advised me that none of these issues were stated on my contract, so nothing was done or would be done to fix it. For crist sake, I didn't even have a fire extinguisher in the camper, which by law in Quebec, we need... I was told to go to Canadian tire and purchase one. I had to argue this one with them, and was finally told to go back to their sales location and they would pull one out of another camper for me. They have great selections of campers, but please protect yourself and make sure any issues are writen on that sales order!!! UPDATE!!! So we contacted Ghyslain the service Manager WHAT a GREAT GUY!!! This guy is exactly what this company needed. He walked through our camper with us and took note of all of the repairs that needed to be done and fixed every last one within a few days. all of the little issues that i had found in my last 2 camping trips were fixed, or replaced with new parts. Thank god for this guy! He absolutely cares about the customer and makes you feel like you made the right choice in dealing with them. Because of him, I will be looking no where else in the future for my camping needs. If you ever have any issues with a camper from them, Please call and ask for Ghyslain, the service manager, he will make you feel like you have made the right decision and treat you with the upmost respect. Thank you Ghyslain for caring for our new PopUp and treating me like a proper customer.

Very pleased. Bought a used 5th wheel and not only did they repair everything that I wanted, they went out of their way to get the trailer on the road in time for our vacation. I've seen complaints about this dealer from others on google.. it's a used trailer! like buying a used car.. once it's sold, don't expect new car service. They don't make enough on the sale for that. I'm very pleased with the dealer and got better service than I expected. I'll be back when I need something else.

We purchased a 2010 Rockwood Trailer in April 2019. The site was literally under water and there was still a lot of snow on the ground. We did get a chance to look at it quickly. We were assured by the salesman that it was in excellent condition and had been inspected. We brought it home and it remained in the driveway for a time as the weather was not cooperative for us to take it out camping. We eventually took it for a quick weekend away and noticed various things that should have been noticed, inspected and replaced or repaired. Made a list of things and called them. They told us that we had a thirty-day period which to voice our complaints. We argued the point that due to the weather we couldn’t use it. They finally agreed to fix the repairs. We were leaving on July 3rd for camping vacation and they said they couldn’t do the repairs until mid-July. Unacceptable!!! They agreed the do the work and have it ready for July 2nd. They did almost all the repairs we requested on our trailer. We picked up and arrived home with the trailer on July 2nd. Upon parking the trailer in the drive way we noticed that the tire on the door side was missing a huge 6-inch square section of outer sidewall. The tire seemed “dried out”. We’ve since determined it was dry rot. Something that certainly should have been caught as part of inspection!!! This could have been a major accident if the tire had of blown out on the highway! ALL WE CAN SAY IS… WOW. We had to switch the tire with the spare which was new, thankfully. We decided to check the other tire. This one was also ready to go. The sidewall was coming away from this tire as well. OMG! We had to delay our departure to stop at Canadian Tire to replace that one before heading out on our vacation. They only had one in 1 in stock at that time. We’ve since returned and purchased a new spare tire. You would think that tires would be a priority before you sell a trailer to novice buyers? And so, $300.00 dollars later and multiple trips to Passion VR Caravane Vaillancourt and the garage and we’re just starting to feel a little safer but we’re still extremely disappointed. Did we say WOW? ... Well we’ll say it again. WOW.

Amazing service, they go above and beyond to make sure you are happy

You can find all kind of RV with decent price. Great staff very helpful. You have to know your way to get in from opposite side traffic .

The prices are very good but there after service sucks the big one.

Good people,,good support if you own an RV.

Nice place, both used and new stuff, salesman nice and not pressing you too much

Very nice lady we talked too