ParaMed Home Health Care

The individual caregiver who usually comes in Monday to Friday is great. However, administratively, this company is atrocious. They had two weeks notice to start Saturday care in April but it was two weeks after that until the 1st visit was made. The next visit was 4 weeks later and I was not told that no one could fulfill the contract. The spotty record was not evident until I received the first invoice, which showed 2 Saturday visits in 7 weeks. Since I couldn’t rely on Paramed, I called to cancel Saturdays. That was good for 1 week and the following week they sent in a man to provide personal care for a 93 year old lady. I only know this because I happened to telephone my mother while he was there. I emailed a letter to the address on the website expressing my disgust and saying again to cancel Saturdays. It has been over a week and I have not had the courtesy of a response. Last Saturday, sure enough, a caregiver showed up. Today I called again to cancel, so we’ll see what happens. Unlike other home care companies, Paramed has no electronic record keeping for the family of the client to see, so you don’t really know what has happened. If you are looking for reliable care for a dementia patient, don’t deal with this company. Update: three weeks later, still no contact from the company. On Tuesday, noone showed for a two hour appointment and noone let me know. I cannot understand why CCAC uses Paramed. Update July 22, 2017. almost 1 month after my letter. My home phone rings at 10am on Saturday. Paramed: The PSW is at your mother's house and there is no answer. Me: That's because she isn't supposed to have a visit on Saturdays. Paramed: She is on a schedule of every other Saturday and this is the other Saturday. Me: No, she is on a schedule of no Saturdays. I tried to have Saturday care but it was so inconsistent that I cancelled it. In fact I called twice and sent a letter. Paramed: (sounds of looking at a computer file). The last entry here is for June 25 and it says that client called to cancel Saturdays. Me: That's right. Whoever decided to make the visits every other Saturday never talked to me about it. Parmed: So I should tell the PSW to leave? Me: (give me strength) Yes. She should leave and no one should ever come on a Saturday, ever. I wonder if this time the message got through?
9 years ago (22-07-2017)