Mercedes-Benz Boundary
1 km
Patrick has been phenomenal and provided exceptional customer. Probably the best serv...
Reviews
I had a great experience buying a new car with Jenn. She took her time to explain all our option and made sure we left we the car we needed. I never felt pressured. The crosstrek is an amazing vehicle and we cant wait to try more of it on our camping trip coming up.
As always, service here at the Boundary Subaru location has been well above top notch. From getting my car in immediately, despite being a few mins late due to hwy traffic, to the beyond friendly, courteous & professional service, this location has the best staff & service dept I have had interactions with. But for me, it wasn't any of that. Don't get me wrong I appreciate it all, as I do the work they performed on my vehicle, but what stood out most for me, was the conversation we had about my current car and my previous car, while waiting for the transaction to go through. That gesture of politeness & courtesy is what makes customer service in my opinion. Thank you Open Road Subaru Boundary!
A good buying experience. Highly recommended. Ask for Jenn, she took great care of my wife and me. Listened to what we needed and wanted and was patient as we changed our minds. We almost bought two cars from her, we will return when we are looking for our next Subaru.
When I confirmed my lube change service appointment, the advisor was not pleased that I insisted to have a lube oil change rather than the recommended C service. My reason is I didn’t have a ride and no wish for a long wait there previous lube change plus wheel alignment - over 3 hours wait. Another reason was I spent over $5,000 to do a recommended major servicing by the same advisor just a year ago. The current rate of car servicing is expensive to follow. After the service was done, I watched the car was parked in front of the window for over 20 minutes, and I have waited for over 2 hours, no notice from the advisor. If I feel Subaru servicing is more trustworthy, I can get service from a small garage at a lower cost.
Jon was very good at explaining what needed to be done for my vehicle including sending me over an informative video on the inspection items to be done. The completion date/time was accurate as promised. Jon is highly recommended as an advisor
Mercedes-Benz Boundary
1 km
Patrick has been phenomenal and provided exceptional customer. Probably the best serv...
