OnPoint Community Credit Union

Very recent experience that has left me bewildered and a bit offended. Recently I changed jobs to a much more lucrative company and have had it with Bank of America fees. So credit union was in order. A friend refers me to OnPoint and this being the closest location to my work I dropped in during my lunch hour to open a few checking accounts. Was then informed by the banker who I won't name out of polity that I was reported by ChexSystems and could not open a account. If you don't know what Chexsystems is, its basically a database of people who have defrauded or have not paid fees to a bank. And requires a lengthy process to be removed from it. Now I have never done any of what it would take to get on this system and once I started researching it I was in a panic that identify theft had hit me again. Not to mention I had closed my accounts with BOA so was pretty up creek. We'll what-ya know, never happened. Went down to a a Point West Credit Union today and was informed that, no I am not on Chexsystems. So after 24 hours of panic and worry I have my new accounts with a different institution, no fuss, and am more then curious about my visit to OnPoint. I don't make assumptions about why I was shown the door but what I can say for sure is that I was rejected for a checking account of all things, on a outright lie.
9 years ago (27-10-2017)

So far so good. .
9 years ago (28-10-2017)

I came in today and had a wonderful experience and was helped in a very professional and helpful manor. Jeff Salas is a great asset to an already great branch and Credit union. Thank you Jeff for all of your help!
10 years ago (09-11-2016)

WORST SERVICE EVER. I had several fraudulent charges from the same company on my Onpoint CC. First they say "we will correct this dispute within 15 days". Then once the 15 days is up and I haven't heard anything I call in. Turns out they actually give themselves 60 days to respond, not 15. Within 60 days they will mail you, I repeat mail you, a letter asking you to confirm by mail or fax that the charges you are disputing are correct. Of course they are correct, i'm the one who flagged them in the first place. The biggest problem. I never actually got that letter in the mail. I only found out about it after calling customer support wondering what was going on. Now they are saying the can't take care of the charges because I didn't respond to a letter I never got. BOTTOM LINE: what's the point of a CC if the company behind it won't guarantee against fraudulent charges. Also, they are not part of the BBB so you have no agency to complain to.
10 years ago (23-07-2016)

Wide amount of arms. Making for a more convenient experience.
10 years ago (04-01-2017)