Occasionally Gifted Flowers & Gifts Oakville

I ordered a flower arrangement through FTD.ca for my mother and this was the florist who did it. It was suppose to be delivered on a Friday and didn't arrive till 7pm. When I opened it, the arrangement was smooshed down into the vase and I had to pull flowers out. It was poorly arranged, no order to it - almost looked like something a child would pick and give to their mother. I called FTD.ca and asked for a refund. Next thing I get a call for these florist asking what is wrong with the flowers. I try to tell him but he is more concerned with that fact the arrangement just have the required amount of flowers rather than how it looked. Plus when I tell him I spent $81 on it, twice he says I did not and then says he got paid $50 to make it. Is he that dumb that he doesn't know how a business works? No website is going to charge me what they pay you or they wouldn't make any money. He then asked for photos which I sent. But instead of seeing his mistakes, he calls on Monday (2 days later) to say a driver to coming to take back the flowers. Such great customer service. I hope he can reuse his flowers considering they started to die on Saturday even with fresh water and the flower food. Stay away from this place!!! Bad customer service.
8 years ago (15-05-2017)

Great experience. I wanted to send a anniversary basket with some complicated instructions for getting it in to the person. Occasionally Gifted was amazing to talk to and worked around the problems!
8 years ago (25-03-2017)