DECEPTIVE PRACTICES – Numerica Credit Union issued a vehicle loan with a life insurance policy for my mother and step dad. My step dad passed (I am the acting executor), and the loan agent (Trevor) that initiated loan with us a year and half ago assisted with filing the death certificate. Trevor later called the house and let us know he just learned that the policy would only cover 25% of the loan value because he was over 70. My step dad was over 70 when Trevor sold him the policy and did not explain that to him, I was there. Trevor very plainly explained multiple times that if either of them died that the loan would be paid in full. At my request his branch manager (John - U-City Branch) called me. He made excuses and kept repeating that he stood behind his employee and knew that he would have fully reviewed the policy with us. I felt that I was not getting any help in resolving the issue so I asked John for the name of his Boss. He literally laughed at me and told me he stands behind his employee. I feel like Trevor was deceptive in selling them an insurance product that did not offer the protections he promised, he did not go over the terms of the policy or he would have known before this afternoon that the policy did not provide full coverage at his age. At a minimum these are deceptive practices.
8 years ago (06-02-2018)
The U-City Branch is wonderful. They have been with me for years. Easy to work with. If they can they will fix any mistakes I make. They catch any abnormal activities and check with me, and saved me . I would not go any where else . The staff is superb .
9 years ago (31-05-2017)
Been a member for many years and would not go any where else everyone there is always polite and will go out of there way to help you get what you need. Thank You NUMERICA
9 years ago (01-01-2017)
We have been banking at Numerica for 6 years they're very nice and friendly staff
9 years ago (22-03-2017)
This locations staff is great. I will always recommend this bank to anyone I know.