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Niagara Air Bus Inc

  1. Niagara Falls
  2. Niagara-On-The-Lake Bus Station

Reviews, get directions and information for Niagara Air Bus Inc

Niagara Air Bus Inc
Address: 8626 Lundy's Ln, Niagara Falls, ON L2H 1H4, Canada
Phone: (905) 374-8111
State: Ontario
County: Niagara Regional Municipality
City: Niagara Falls
Zip Code: L2H 1H4


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
I have used this service twice. They pick up at home pretty much on time but the airport end is a totally different experience. I arrived within the times given for pickup after running across the airport only to be told the bus had left 10 minutes earlier. I was told that i now had to wait 1.5 hours for another one. Counter staff definitely not helpful at airport. Expensive for level of customer service given
8 years ago (06-04-2018)
I used this service whilst I was traveling through Canada, there were both pros and cons about it. My first comment that they have good ground service. After being on a plane that was delayed 2 hours, we finally arrived and a bus was ready within 15 mins. However the trip, felt like you were sitting on a jack hammer for 2 hours and the two speeds we went were flat-out or stopped. Coming back from Niagara falls, I used this service again. The bus driver was really nice, however we did have troubles with the bus, where we couldn't open the door to fit our luggage in, so then had to go and change buses. The service we received from the staff during this time was good, however still an inconvenience, having to change vehicles. Overall a very average experience.
8 years ago (16-03-2018)
Terrible service. Counter people could not be more rude. Scheduled pickup time is 12:20-12:40 and I showed up at 12:20 as asked. They said the next shuttle is at 1:30. So I now have to sit at the airport for over an hour and stare at these rude and unhelpful Airbus employees. This will be the last time I use this service and I hope this review stops you from considering this service as well. Ask a family member to pick you up, park your car at the airport, or take a cab.... anything but these guys.
8 years ago (12-02-2018)
The driver's were amazing. The front desk staff at the airport on the other hand were another story. My husband got a groin hernia while we were on vacation in Jamaica. I had to have him wheel chaired through the Montego Bay airport and again in Lester B. Pearson airport. Our flight arrived early which I thought was great as it meant that I could get my husband at home and in bed. He was in a great deal of pain. When we arrived at the front desk I gave the woman (I don't remember her name) our last name and she said there was a shuttle leaving just shortly after 6pm however we would probably not get on it and we would probably have to wait for an hour for the next shuttle. I said "can't you see that this is not a normal situation. My husband is in a great deal of pain and all I want is to get him home. Her answer to me was that was not their problem. She said our flight was early at which time I said don't you make arrangements for that. I am sure this happens all of the time. Some flight are early som are late. Your company should make adjustments for such situations. She was now screaming in my face. When I asked her to lower her voice she just screamed louder. In the end there were 8 empty seats on the 6pm shuttle but because they said there was no room for luggage therefore they would not take anymore passengers. How's that for customer service??????? In the past I have been responsible for training customer service and sales people. They were always taught to deal with customers in a professional manner. They were taught to calm a difficult situation not escalate it. The service we received was definitely not professional. In the long run I will never, never use this service again and will tell anyone we know to find a better way.
8 years ago (30-01-2018)
Communication at ground transportation desk at Pearson was like pulling teeth. Both rides caused nausea from repetitive 6 second acceleration and deceleration. What the company does right is send email to confirm pick up from home and the drivers are professional. Pick up after a flight delay is Not clear - and ground transportation desk staff communication is inconsistent. We had better experiences in Mexico with staff speaking English as their second or third language and had a better attitude.
8 years ago (22-02-2018)
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