Nespresso Boutique

I have a love/hate relationship with Nespresso coffee. I love it. And I hate that I have become so picky with other coffee brands since. Now about this location: Nespresso makes great coffee but their customer service and general store management is a hit or miss. If you have visited the previous spot in Square One, this is on the corridor to the right of the old spot coming from the entrance doors. There was no signage of this shift so I had to run around to find it. CS is okay. They do not accept American Express or the mall gift card because it is powered by Amex. This is a big bummer but not the stores fault. Usually carry all the variety. I wish they would not push the seasonal offerings. I have made the mistake of taking their advice once because they claimed it was similar to my regular favourite and regretted it. It was dismissed as "oh well that happens". Good to grab a few sleeves as the stock is usually available.

Honestly the best retail experience the only reason I purchased was because of these people Adrian,Zoha,Ryan,Dylan very patient with my requests Great deals going on The customer care over the phone however A complete joke

I wish there is less than one star experience! This is the worst experience ever I have in Nespresso shop. The person who is working is rude, elevated her voice because I am asking to replace coffee capsules that I got as a gift as the policy is 2 weeks, and this policy is nowhere written on the receipt! I asked for the manager and she said that she is busy and can not talk to you! I asked for a written policy, and her answer that the internet is not working. She asked for my account, and after she opened, she said that all the capsules you have is the same, so I don’t think that you have a different machine! Am I lying! God!. Later a colleague of her came, joined the conversation, and she called her by her name, so in the conversation, I said that name, and all of sudden, she said, this is not appropriate, and this is my grandma name!!! I apologized!! Her friend said ‘you can give them a gift to another person’, I answered that these will go to garbage, and I am asking to replace, her answer was both ways they are going to garbage!!, and she claimed that they tell every customer that the replacement can be done in 2 weeks inly!! Personally, I was never told that!! A message to these people, I was not asking for money, but, I am asking for respect! You should go back and see how much hurt you cause your customers. The second person was more professional and talked in low tone, and she pulled her phone to find out their policy, at least she tried! Respect is the key, and doesn’t need to be taught! I will throw the machine in the garbage, because I don’t need this experience to happen again, or even see the name of ‘Nespresso’ in my house or work area

Depending on the time of day/week, it can get busy! I recommend going in the morning, I’ve never had to wait in line then! The staff are very nice and helpful! They offer free sampling of any coffee you’d like! I wish they would give sample pods - that would be so nice! 10/10 recommend visiting this boutique :

This was my first and last time picking up my Nespresso order at this location. I was just trying to pick up a simple online order and the women working at the counter treated me so poorly for no reason. She completely ignored me when I came in, then when I told her I was here to pick up an order she said in a aggressive tone “I’m helping another customer”, and then proceeded to offer assistance to a new person that entered the store. Overall, terrible customer service, just order online so you don’t have to deal with this treatment.

Literally was in line for like twenty minutes. Line was out the door. One guy came in, skipped the line and one girl easily helped him out.many of us were very disappointed with the customer service. I went here cause a friend of mine wanted to order. Highly don’t recommend coming here. Order online and if you have any problems, go to another location. If I know anything from retail, take care of the line first.

Very poor and slow customer service here. I waited over 15 minutes for service, no one acknowledged my presence when I arrived or while I waited. There were at least 5 people working and absolutely no one was helpful. When I did get served, the lady was rude. I'd rather visit another location or better yet, continue to order the pods online.

I came here to return a coffee machine which leaks on every single use. There was a long lineup. I waited in line for 40 mins and then I was told the manager just left for the break and no one else can do the return. I either has to wait for another 30 mins or come back another day. Why there is no back up to process the returns? I can’t wait longer so I need to drive back home. 1 hour and half just wasted like that. I was disappointed with the machine because it didn’t function as promised. Now I’m more disappointed with the service.

Very nice experience! Went there because my machine was malfunctioning, the staff there helped us and made sure our issue was resolved.

Rude service from the lady when we were looking at the coffee pods. Told us to go away in a very rude way with rolling her eyes at us. Ran away to the back when we got annoyed. Young gentleman was great in providing excellent service. This two stars. The lady should learn better customer service to loyal customers