Neroli Salon & Spa

I had an appointment for 5:45 and was stuck in rush hour traffic so I called the salon and told them I would be 10-15 mins late. I was told that would be okay and he would let the hair dresser know. So I continued driving the 30 minute drive to the salon and when I checked in exactly 15 minutes late I was told she could not cut my hair. I understand since I didn't take into account rush hour it was partly my fault but after calling I was confident it would be okay so I continued the drive to Brookfield. I then had to drive 30 minutes back home wasting a total of an hour of my night as well as a decent amount of gas. If I was told on the phone that being late would not work I would have turned around and took full responsibility for missing my appointment and I would reschedule. All of this could have been prevented if the hair dresser called me back saying she was not okay with 10-15 minutes late. I'm not writing the review to bash this salon but rather to help them improve the business. I found this lack of communication very unprofessional and I hope this irritating experience does not happen to anyone in the future.
8 years ago (20-10-2017)

My husband bought me a prenatal massage- I had never been to Neroli, and I can say I will never go anywhere else after my experience today! The staff was beyond welcoming, the amenities are of the highest quality and my massage was excellent. Highly recommend!!!
8 years ago (11-10-2017)

Absolutely wonderful salon 😊 genuinely gracious, knowledgeable staff with impeccable results-Thank you Danielle and Simone and all at Neroli!
8 years ago (08-10-2017)

Had a lovely massage. The spa is very relaxing and beautiful.
8 years ago (12-09-2017)

Positive experiences with friendly staff. If you have an issue, they will rectify
8 years ago (29-10-2017)