National Car Rental

DO NOT RENT HERE . We rented a vehicle with no issues, the gentleman who met us had to stay late as our flight was delayed, but was good about it. However! Upon returning the vehicle we were told there had been damage to the vehicle, which we have not recollection of making. We have been requesting quotes for the repair but have only recieved Ronnie's word, nothing from the repair shop. Upon contacting the insurance department of the company they have no record of damage reported on our rental, suggesting Ronnie is pocketing the money charged for the repair. We have asked Ronnie for photo evidence of the entire vehicle as it had extensive existing damage; in response we were sent a poor quality video of a snow covered vehicle.
7 years ago (07-03-2018)

Worst customer service ever. If you can’t rent a car from Avis don’t bother renting one. They expected my cousin to wait around the airport for 4 hours before getting a car otherwise she would be charged double the price she was quoted when she made the reservation. Save your money! They’re all about ripping you off at this place.
7 years ago (08-03-2018)

I use National mostly for business, but when in Victoria its usually for personal reasons and this little airport branch really know how to treat there customers, always great service, every member of the team is exceptional. Keep up the great works guys, Cielo.
7 years ago (11-01-2018)

Do not rent from here. They are scammers. I rented a car from this company for a day and 2 days after I returned the car they claimed that there is a windshield damage, a rock chip and charged $300 on my credit card. I talked with the manager, Ronny and he made every excuse to say this charge is legitimate and the damage is true. What a scam company. I see other people scammed with the same issue on this Google review. Something must be done to have their business license stripped.
7 years ago (08-01-2018)

I seldom leave reviews, even for poor service, but I must warn others to never rent from National...especially this location. They're framing me for damaging a windscreen and saying I must pay the full amount. I've had pleasant experiences from National in the past and like they're rewards system but I guess I'll have to find another company to give my business too. I'll also warn all of my coworkers of their crooked practices. Wish I would have read the reviews prior to renting from them, it does not appear like I'm the only one to have fallen victim.
7 years ago (11-12-2017)