Hertz

They came through with the type of vehicle I needed. Some times have to be firm and make sure they understand your needs. Usual modern world stuff of rushed and inexperienced staff.
7 years ago (06-03-2018)

The guy we met when we picked up our car was great. He asked if we wanted to buy insurance, and we did. During our trip, I realized that our travel insurance covered the car rental also. When we returned the car a different guy with a Caribbean accent said he couldn't refund the insurance we bought separately with Hertz, which I could understand. My mistake. I have to ask, right? But the guy actually laughed at me when I did ask. If his goal was to make me feel stupid, I already did and this just made it worse. If his goal was to provide good customer service, he missed by a mile. I'll likely go with a different rental company next time.
7 years ago (17-07-2017)

I've never been cheated out of money by a company like Hertz did me. I've rented A LOT from Budget, Enterprise, Thrifty and Alamo and have always had good/decent experiences. The one time I try Hertz and I get gouged. How is this company still in operation?
7 years ago (01-09-2017)

Called on behalf of one of our customers with a question and was told to "just do the customer survey" and hung up on. Was later called back by the agent a couple hours later and told to "not ask questions like that when it is so busy." How would we know that you are busy? Why not pick up the phone and ask if we can be put on hold? Also, to call back hours later to tell us off like that is very unprofessional. I will most definitely advise customers to avoid this location and go with another company.
7 years ago (17-09-2017)

Standing in line for half of an hour now and will have to wait at least held an hour more Very inefficient and slow service. Only 2 representatives though there is place for 5 , one is busy with some problem This shouldn't take so long
7 years ago (20-09-2017)