National Bank

I've read a lot of negative about this bank in general, but my experience with this branch has been quite good. Friendly and knowledgeable staff. While I was there I observed them going out of their way to help other customers also.
7 years ago (02-11-2017)

I wouldn't do any type of business with this bank. I am constantly having to call and inquire about why money just magically disappears frequently from my account and then they give some of the most ridulously stupid answers. For example I get charged $5 if bank fees aren't there... okay that's fine but they started charging me this $5 fee everytime I used my card meanwhile my plan is unlimited. Customer service proceeds to tell me that I was charged a $5 fee because I took out 60 dollars out of the machine but there was only "$50.60" I don't have overdraft so if don't have $60 guess what... ZERO dollar bills are coming out of the machine. Customer service wants to argue with you rather than listen to you and the wait times are ridiculous. Also be prepared to be put on hold 3 to 4 times. I've been on the phone for an hour because I noticed money missing from my account totalling $40.
7 years ago (16-09-2017)