Nail Lounge & Spa

The worst customer service EVER! I’m no nail technician, but what I do know (seeing as I am a woman who loves to get my pedicures done, and lovessss shellac nail polish, there’s 2 options when it comes to removing shellac nail polish. 1. Filing them off (with the manual/ electric nail filer) which if not done correctly WILL damage your nail beds, or 2. (Wrapping) this is where the nail polish remover solution is applied to the shellac nail polish and then wrapped in foil, and left to soak, the shellac nail polish then literally falls right off. Ideally this is better than risking someone damaging your nail beds, and cutting into your skin with option # 1. This incompetent old bat who happened to be removing my shellac nail polish on my feet today, decided that she’s going to use the electric nail filer to remove the shellac nail polish, despite me asking her not to. I asked 4 times for her NOT to use the electric filer and she still went against my wishes and did as she pleased. My friend who I brought along with me had to interject and tell her yet again NOT to use the electric filer. This lady was not only rough with me but the electric filer cut into my cuticle. At this point I demanded for someone else to complete my pedicure. Thankfully the other nail tech I got was capable of finishing the removal and completing my pedicure. I must say after this experience I don’t plan on returning EVER! If I’m paying for a service I expect to get what I want. Ladies if you’re paying for a service especially when it comes to getting your nails done, please, please, please ensure you’re getting what you’ve asked/ paid for not what the nail tech thinks is convenient, as this may result in injury and or picking up an infection.
1 7 years ago (05-11-2017)

I cant believe I paid money for this! Nails are all bulging out and my middle finger is not even straight. It looks worse in person. Won't be coming back!
2 7 years ago (07-12-2017)

Worst Nail Salon ever. Too much talking in vietnamese as they cowardly talk about you. If you make an appointment it is never kept by the technician when you arrive you still have to wait like really why make an appointment. If you complain about the results this is held against you for your next visit. If you are unhappy with the final results the expectation is that you pay, tip, leave and say nothing about what you are disappointed with, because the next time you come in you are talked about in vietnamese and they don't want to perform the service. Then they label you as being a problem customer because you are not suppose to complain about anything. The staff is very confrontational but they do it speaking in vietnamese and also with their body language such as rolling eyes and looking at you like you are nothing. They are also judgemental based on appearance as well as skin colour. VERY UNPROFESSIONAL....its all about the money not the customer. They expect big tips for very poor service for which they often talk about and label you as a non tipper or a small tipper very nervy. These types of behaviours will soon get your doors closed PERMANENTLY. Keep on this path and it won't be long. Word travels this is a very competitive business learn how to be professional and understand the needs of clients. If that can't be done then perhaps it's best to close your doors. Very very disappointed with Nail Lounge and it's staff. Lastly where do these people get their training and or suppose certificates from?
1 7 years ago (07-08-2017)

Horrible!!!!! They rush and don't do a good job. My acrylic nails came off in 4 DAYS! Don't waste your money.
1 7 years ago (27-07-2017)

The best nail tech there is Mimi the owner or the male nail tech he works on weekends other than that the rest of them suck and have no patience when doing your nails.
3 8 years ago (13-03-2017)