My El Spa

I have a great experience at El Spa every time I walk through the door. I like that it's very hygienic and spotlessly clean. Barb is very thorough with her mani's & pedi's! She's the best! I would recommend this spa to anyone.
8 years ago (21-04-2017)

My husband and I were very excited to go to the spa for the day. We got it as a gift. We got 1 hr massage, facial, pedicure and manicure. The massage was awful. She did the same thing and used no pressure at all. She went on to day she isn't a real massage therapist. There was no music for the first half so you heard everyone talking outside the room. When we went to go get our pedicures, she informed me that it cost $20 extra for them to take off my shellace nail polish even though we paid over $500 for the spa day. She was really rude when she told me this to and made me feel uncomfortable. At that point I just wanted to leave. We went on to do my manicure and she cut me and my finger hurt the rest of the time. The facial was okay but she seemed very, very rushed because it was the end of the day and you could tell she wanted to leave. I wouldn't recommend this spa for full spa packages. Its over priced and they don't do a good job. The only good experience was the steam room and the owner was friendly. Very said because we can't affords to go all the time so next Christmas will definitely not be going back.
8 years ago (24-01-2017)

Payed $70 to have someone gently rub oil on me.
8 years ago (04-10-2017)

I have been to the salon a few times. Some of my experiences have been fine, nothing exceptional. Over the last year I have become increasingly disappointed. The customer service is lacking and the treatments have been less than acceptable. It really depends on who you get for your treatment. My last nail appointment was terrible. When I placed a call to ask to have it repaired there were no appointments available. When I asked if she could refund my credicard she stated she would rather I come back to have a positive experience. Needless to say this was also irritating. When I attempted to book an appointment before my wedding I was informed I could only book with one woman. they had no time available before my trip and they called multiple times a day trying to squeeze me into THEIR schedule. When I attempted to use my credit for my fiancé we were also denied. So even though the attempt was to ensure I had a great experience with them it was quite the opposite. I will no longer be a client as it is difficult to be a customer. No need to jump through hoops to be a client if I can just go to the spa down the street. If you are a long time customer and know who to see, enjoy. If you are rolling the dice, good luck to you.
8 years ago (04-02-2017)

Very nice people, great packages, and a comfortable atmosphere.
8 years ago (12-11-2017)