MTLVET - Clinique Vétérinaire Ville-Emard

The vet there was nice but the frontdesk lady was not. I was supposed to have an appointment in the other clinic which they appointed in Verdun, because their vet was sick. Today there was a major cellular problems from Rogers and Fido, and the bus system was delayed. I am happened to be an Fido user, so I missed the bus, couldn't call Uber and call the clinic to tell them what's happening. This clinic is close to my apartment, so I walked to this clinic where I built the profile for my cat, and explained to the frontdesk lady expecting her could contact with the other clinic to reschedule, but she was picking up. I already told her it's not my cell phone's problem, it was the network which was not working for everyone. She insisted that I could have other ways to solve. I was confused, what am I supposed to do? Stop a car in the middle of road and asking them drive me to the clinic? Or find someone's house knocking the door borrowing their wired phone? It's not reasonable to me. At the end, she promised to reschedule for me, but she just made the day even worse for me.

The front desk lady is rude on the phone, promised to call me back but she never called and on top of that the vets are liars…i took my cats there and told them i am a breeder so they said we will make you a breeder price for your kittens so i kept taking my cats there and when my cat had babies they told me oh we dont give special price for breeder, i dont know who to believe now the vet or the receptionist or the director… shame on you

This place is the definition of a scam vet clinic. Do not take your pet here. They will quote you a price before your pets exam but constantly insist on doing test during the exam that can triple the price without notifying you first. They tested my 2 month old kitten for feline leukemia costly. After the test came back positive we were told to start considering putting her down upwards of $800. After getting a second and third opinion we learned that any reasonable vet would never test a kitten under 6 months due to a high false positive rate. This place does not hesitate to put down healthy animals to make a profit. Do not go here.

At first I liked the place but went in at the end of November 2018 for a routine exam where they almost killed my cat and I’m left 14 months later still waiting for them to pay me back 375$ worth of emergency bills. The technician asked me if I wanted extra vaccines for my cat, I was interested at first but after speaking with him I decided not to take it and told him “you know what, my cat doesn’t go outside during the winter time so I’m NOT going to get it”. The vet came in, didn’t tell me what they were injecting my cat with and it’s only when I saw her check the other vaccine in my cats health book that I knew he just received the unwanted vaccine. I told the vet, they accepted their mistake and didn’t charge me for the vaccine. My cat had a HUGE allergic reaction to it. I took him back there but the treatment they gave him didn’t fully work. They are closed at night so I had to take a cab all the way to the DMV clinic. I walked of there a day later with a 375$ bill. I brought that bill to the vet, since they injected an unwanted vaccine that caused all of this. They sent it to the vaccine company to reimburse me. I called back 8 months later, the vet forgot to do follow ups and the file was still pending. I called 13 months after the incident, the secretary told we they were waiting on “the last 50$” but doesn’t know how or when they can give me the first 325$. She told be she wrote to their accountant to know the how. It’s been over 2 weeks and every time I call they just tell we they are waiting for the accountant that works one day a week to come back to them. They still owe me 375$ to this day for almost killing my cat I’m November 2018 with a vaccine that I told them I didn’t want and gave to my cat anyway.

I have been to this clinic for my cat and they are very professional and compassionate people. Excellent care and friendly staff. Dr. Cloutier in my opinion is one of the best doctors I have met. He has taken amazing care of my 3 cats and dog. I find it very alarming when I see reviews about price being expensive. All I can say is medical facilities don't come cheap, there is a huge investment in equipment and staff, and maintenance. Try going to a clinic for humans and see it's double the price. We love our animals and one should think before adopting one as animal Care doesn't come cheap and they do their best to save them from harm's way. I really recommend this place to anyone who wants proper care for their pets. One should ask how much before they give a bad review because they feel this place is overpriced. I read some reviews that where plain mean and I am sure if they spoke with Dr Cloutier he would have easily resolved any issues. Thanks for taking care of my pets

To begin, there should be a way to give 0 stars. The owner of this vet is a real crook and seems to think that they can get away with charging $64 to cut our 2 dogs nails might I add, small dogs without telling us the price. When I called and asked for the owner to call me back my fiancé was the one who took them and was floored after the nails had been cut and was given the total, obviously he/she never did. The woman I even spoke to admitted that we should have been told before hand. To make things worse, we had this done no more than 2 months ago there where we paid $25 for both dogs! They seem to use a common excuse across the board with other reviews that they can't find us in their system. Sorry, this is BS! I expect a response by Monday as to how you think you can get away with charging $64 for 5 minutes of work... this wasn't surgery here!

If you expect them to be on time, forget about it. It’s the 4th time that I get there at 9.30am and even tho they’re supposed to open at 9am, they’re actually closed. I don’t care if they open at 9am or at 11am, but please update the opening hours accordingly. There were other 2 costumers with me, waiting for the shop to open, they told that they’ve experienced the same issue several times. And if a costumer points out that it’s not the first time that this happens... please have the decency to simply apologize instead of starting an argument. What happened to the good old costumer service? Funniest thing of all, if costumers are late for an appointment, they must pay the price of 2 visits late appointment fee.

All the techs, receptionists and vets are absolutely amazing, both with us and our pets. They explain everything they do and why, allowing you to understand and partake in the decision making. We have been with them for 2 years and will definitely keep with them for a long time.