Mr Rooter - Southeast Michigan Plumbing Contractor

My sewer line was plugged and backing up through a basement drain so I called them for a water jetting and camera inspection. When Joe arrived he quoted $271.68 for both and I agreed but he said he had to run a snake through first to clear blockage for the camera. During snaking he said my sewer line was broken and that it would have to be replaced @ $4000.00 and that he could not continue snaking at the clean out trap, I told him to run the snake at the basement drain and he reluctantly did. That took care of the problem but I believe he didn't want to clear the line so that he could sell me a $4000.00 line replacement. Originally I wanted a water jetting (a more thorough cleaning than snaking) and camera inspection but since the line was clear he refused but applied a $50.00 coupon. $221.68 for a snake job?. At this point I just wanted him gone! Anyway I went and bought a sewer camera and checked the line myself and found no broken areas at all but did find a paper blockage with a small hole punched in it. I have since ordered a water jetting hose that attaches to a power washer (cloghog) and will do the jetting myself. Granted, I have paid close to $500.00 for all this equipment including the snaking bill but I plan on clearing my mothers slow sewer line and friends/neighbors lines if they have problems in the future. My main gripe with Mr. Rooter is the fact that they tried to sell me on a expensive and unnecessary repair and charged $220 for a $100.00 snake job. Lesson learned!
8 years ago (27-09-2017)

Pricey but good work. The plumber they sent out wanted to make sure everything was perfect. Also there water jet system makes them the only guys that will root drainage tile.
9 years ago (26-01-2017)

Would like to give 0 stars. Would never use this company again. Came out once due to a flooded basement. Snaked the drain, but left while there was still flooding. Charged $330! Less than two weeks later, same thing. Flooded basement. Called again. After some arguing, they came back out to snake again, free of charge, but told us the problem couldn't be fully fixed until spring and would cost over $1000. Flooded basement with absolutely no draining again three weeks later. We called Dependable. Charged us $80, fixed the problem completely, AND they guarantee their work. Gee, I wonder who will get our business for future problems... Definitely won't be Mr. Rooter. Such a scam.
9 years ago (24-02-2017)

Do not use this company! Total scam! I had a simple sink pipe clog, called this company and they sent out a "tech" promptly. He then qouted me 1200 dollars of pipe removal and replacement! I got a second qoute for 92 dollars for service call and fix. This company obviously uses contractors that defraud the costumer.
9 years ago (02-01-2017)

The main compliment I can pay to this service is that they were prompt and simple. I called them about a backed up mainline at 10am and by 11am there was a technician at my house. My noon the process was done, my credit card charged, my drains cleared and I only missed about 20 minutes of work. My one criticism would be that the technician laid out things this problem could be, including the terrifyingly expensive and disruptive possibilities. Fortunately, the actual problem was simple and less than $300 to fix. This is only a minor complaint though, and I suppose that if it had been a more complicated problem, then I would have appreciated the warning. Overall I recommend them for efficient, speedy service.
9 years ago (06-07-2016)