Michael Hill

Their jewelry is lovely, but their customer service leaves A LOT to be desired. I bought an item from there and the transaction was totally fine, helpful salesperson, nothing to complain about. However when I came two days later to return it (well within their return period, and the item had never been worn) it was a totally different story. The salesperson who was "helping" us made a point of going over to the person who had sold us the item and laughing at them in front of the whole store, including the customers they were in the middle of helping. The original salesperson then left their customers standing there and gave us the third degree. All our answers were then either mocked or doubted and at one point we were angerly accused of outright lying. They even rolled their eyes several times at us. Needless to say we will not be returning and as we left the store we were scared they would send security after us.
7 years ago (18-05-2018)

Bad customer service. Walked in and everyone picked up things to appear too busy to help. When someone did look up, I cheerfully mentioned that I wanted to get my finger sized because my boyfriend wants to propose soon. Instead of her being excited for me or even smiling, she was a complete buzz kill. Hardly any help. You'd think that she'd be putting on a good face so that I'd recommend them for the ring. I tried a size on and asked if this seemed like a good fit, She asked when he was planning on proposing (not in a good way)- (alluding that it'll fit unless I put on weight...) anyway, he won't be buying from here. Bummer.
9 years ago (20-02-2017)

Just went to look for a gold braceket today at Mayfair mall. I went to this sad excuse if a store and sadly this rude sales lady (Filipino) wouldn't answer my questions about a gold braceket I was interested in. She even said that I couldn't buy it because it's a lady's bracelet and because I'm a man I couldn't wear it. Huh??? I guess she didn't want a sale. Wow. I wear a Rolex and a Cartier Juste un Clou bracelet and thought a smaller unassuming third piece on my wrist would make a good stack look. Guess micheal hill doesn't need the sale. So I bought a beautiful $1500 bracelet at Anne Louise store by an amazing sales lady. Do not shop at Micheal Hill they don't want your business!!
8 years ago (12-08-2017)

Felt like I was buying a used car instead of a ring .Over the top with trying to sell their credit card and extended warranty.
8 years ago (05-11-2017)

Gorgeous jewelry! Friendly, helpful staff.
8 years ago (19-07-2017)