MERCEDES BENZ LAVAL DU BOUL. DAGENAIS

They damaged my car in the service department on 2100 Boul Dagenais. The nice reps accepted their fault immediately and tried to fix it but the touch up paint they used was very off, so they called their manager. The manager came with an aggressive attitude to the point that I asked him to calm down before we can talk. He denied the fact that damage hapenbed in their shop and claimed that their mechanic said the dent was there. I asked their representative to please bring the mechanic who said the damage was therr from before but the manager interrupted us and asked me to leave the premuses! If he was telling the truth why would they immediately try the touch up without asking me? And why did he not want to let his immaginary mechanic come and tell me if he has noticed the dent on my almost new car?

Great service from Denis at the service desk. They are the experts when it comes to Sprinters. Top level work that you can rely on.

Nice place and nice management

Very very very !!!

Elegant, clean, professional

The 300000 $ car is mine

Translated by Google Arrived for 9:00 a.m. and left after closing the lights for an annual service… I pointed out a noise in the brakes that many explained as being dust. But that was strangely a part of the vehicle that was not in place. So I had to have it put back in place, pointing out that my mechanic side stopped putting gas on and that no one went to do repairs there. Then a bolt has to be replaced and the stem threads have to be redone… Then comes the turn of the tire which is dangerous Phew! Although I had the tires installed elsewhere, the fact remains that a mechanic did it. After 3 it's 4-5-6 Then the announcement of 3 other problems for which the parts are ordered and the work will be done in January. A kind of reminder on the vehicle or rather 3 A new vehicle that sleeps warm and has no mileage due to the current situation is now a source of problems that I would have done without. Especially since Mercedes standards are high. The fact that a piece was not in its place worries me a lot since nobody had a reason to move this piece, so it would be like this from the beginning? I was still well received with explanations about auto parts. And a promise to call in January. Original Arrivée pour 9:00 et sortie après la fermeture des lumières pour un service annuel… J’ai souligné un bruit au niveau des freins que plusieurs expliquaient comme étant de la poussière. Mais qui était étrangement une pièces du véhicules qui n’étaient pas en place. J’ai donc dû la faire remettre en place en soulignant que mon côté mécano s’arrêtait à mettre du gaz et que personne n’est allé faire des réparations à cette endroit. Ensuite un boulon est à remplacer et les filets de la tige sont à refaire… Ensuite viens le tour du pneu qui est dangereux Ouf! Bien que j’ai fait installer les pneus ailleurs reste que c’est un mécano qui l’a fait. Après 3 c’est 4-5-6 Ensuite l’annonce de 3 autres problèmes dont les pièces sont commandées et le travail se fera en Janvier. Une sorte de rappel sur le véhicule où plutôt 3 Un véhicule neuf qui dort au chaud et qui n’a pas de millage dû à la situation actuelle est désormais une source de problématiques que je m’aurais bien passé. Surtout que les standards de Mercedes sont élevés. Le fait qu’une pièce n’était pas à sa place m’inquiète beaucoup puisque personne n’avait de raison d’aller bouger cette pièce, donc elle serait comme ça depuis le début? J’ai quand même été bien accueilli avec des explications sur les pièces d’auto. Et une promesse d’appel en Janvier.

Translated by Google Excellent service for our MB Sprinter with Normand. Original Excellent service pour notre MB Sprinter avec Normand.

Translated by Google Great service! Courteous and competent people! They were able to fix an emergency on my vehicle. Very satisfied! Original Excellent service! Des gens courtois et compétents! Ils ont été en mesure de réparer une urgence sur mon véhicule. Très satisfait!

Translated by Google Third visit with my truck. Excellent service once again from Normand and his team. Thanks ! Original Troisième visite avec mon camion. Excellent service encore une fois de la part de Normand et de son équipe. Merci !

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