Mendocino

For the number of years I've been working in the area whenever I come to Mendocino I always come look for my girl Nancy. It's really rare to find and meet someone who's genuine, kind, honest and really cares about their customers needs. She's not pushy like other sales associates you see from other companies and regardless whether you buy something or not, she treats you like a human being and not like a dollar sign. I'll never forget the first time she sold me my first vibrant color sweater, ever since then I've been a loyal client and have been coming to see her since!! For anyone who shops here, go see Nancy she's great!!!

Very poor service. Having read the reviews, I will agree that if you don't fit the stereotype patron, the service is demeaning and I left feeling like I was not worthy of shopping in this store. I shopped here just after Christmas, before covid hit. While I am a white lady, I guess my work boots and yellow vest was on my way home from work at near by plant was not to their liking and I was not given any help at all. I got one hello from 1 of 4 staff. I watched the service of other customers, which was fantastic, hoping I would receive the same, nope. Not even as other customers left and two employee's standing around, tidying etc. I still didn't receive any help with my shopping. I left without purchasing anything because of the way they made me feel. Now I hear they are closing. Good. Don't deserve to be open in a retail market where they pick and choose who gets the "treatment" while the rest of us get the cold shoulder.

The quality has really gone downhill. Clothing feels and looks like it was made in a cheap fast fashion factory. Bought a top and it ripped after 2 wears

I'm a big fan of Mendocino but I dislike the customer service in this branch. There were about 4 sales staff minimum and 3-4 customers only in the shop throughout my shopping experience, but I was not greeted, told about their promotions, or helped on the dressing room for the entire 45 minutes that I spent there. I saw them greet several customers and constantly check up on them in the fitting rooms while I was running around getting other sizes for myself. I made eye contact with the staff several times and smiled at them, but they all awkwardly glanced away. I genuinely felt like I was being discriminated against because I look "different", but I wasn't in the mood to make a big deal out of it. To be fair, the cashier was nice to me WHEN I made my purchases, which I don't believe counts at that point. I spent almost $200 at this store and only then was I deemed to be a human being worth being nice to. Feel free to check out this store because it's more spacious and upscale than the other branches, but fair warning, don't expect to be acknowledged if you're not the average white woman/man.

I went into this store looking for bridesmaids dresses. I was very impressed with the quality, prices ranges and variety! We ended up finding the perfect dress but the oakivlle store did not have all of the sizes we needed. Every staff member was so helpful in calling other stores and working with the online shop in order to get us the sizes by the date we needed. Jade was especially helpful! She stayed in contact with me the whole time giving us updates on what had arrived - this really helped with the stress that a wedding can bring ;. A big thank you to the entire staff of the Oakville store but an even bigger thank you to Jade!

I have always loved this store and found the customer service outstanding. They would suggest items and bring them to me at the changeroom. I loved what they suggested and always made a point of popping in to support this store, whenever I was in the area. I was hoping the quarantine did not cause them to close down and was delighted to find them open the other day. So I started shopping, found some excellent items to try on. However, this was not allowed. How could this not be allowed? Obviously in a change room, we ARE social distancing. I was told I could return anything that doesn't fit in 15 days. Well I don't even know what size I am now. So I would be forced to buy 2 sizes of everything and return the size that doesn't fit. I don't live in Oakville so this would be very inconvenient. Had to leave. Other clothing stores do allow customers to try clothes on and i have since shopped at stores that permit me to try on my selection. I thought about this and felt that they are just being lazy because it IS possible to disinfect the bench and door handle in the change room. Secondly if one shopping trip requires 2 trips, and i was potentially unknowingly positive for Covid, that means I would have entered the store twice once to purchase, and once to return. Perhaps stores should consider a UV sterilizer to clean tried on clothes??? No logic at all. Very disappointed.

3.5 stars Downtown Oakville has a lot of nice boutiques to shop along Lakeshore and this particular Mendocino is one of the better ones for the brand. It's a really nice space... open with a lot of beautiful sunlight coming through. It actually feels more upscale than the brand normally does. The clothing here is on trend and instagram cute... the price is not high at all. I would say it's mean to be worn for the season and if it breaks or wears out, you dont feel so bad. The material quality is lower... I mean, if you're creating stylish long dresses for $50, you can't expect silk. The tailoring is also a bit different. It doesnt fit the extremes on either size ends... petites and ladies with a bigger frame will have a hard time finding pieces that fit. I guess its another way they've cut down costs. This particular season is still showing off the shoulders, the lace dress style made popular by Self-Portrait, and long flowy sun dresses. I was surprised to see their sales rack be an extra 40% off. Because of that, the change rooms were constantly busy with 3 sales staff running about getting more sizes to help make decisions. I did like the flow of the space. Because they had a large space, everything was easy to see. It helps they kept everything nice and neat. Not an item out of place and seeing how many people were in the room, that's quite a feat. I did like the service here... they tried to help me find a dress that would fit and not to be too showy. Turns out most dresses in season either give the illusion you're naked under lace or that it has a low cut front. This is not a dress for grandma or anyone ready to clutch their pearls. I did find one that was pretty and not too conservative but enough that I would feel out of place at a family event. Problem was that there wasn't a size that fits me... they were more than happy to try to find one in my size in another store. Just really nice service. For everyone who is looking for trendy and affordable pieces, I think Mendocino would be a good place to look. It might not have your size but if you're the average Canadian, I think it's likely they would.

Absolutely loved my visit. Trust me Kelsey is to ask for if you are looking forward for the best. She is absolutely amazing, lovely attitude and her recommendations are outwards. Thank you so much KELSEY.

Nice staff that are very attentive! The layout is super cute and spacious. Just recently visited during the opening sale event. Although the wait was long, definitely worth it!

** Location is great - Staff are Terrible ** Every time I take my girlfriend to this location she leaves disappointed from the Very poor service they provide, staff is in la la land and isn’t helpful at all, now I see why most people choose to shop online opposed to shopping in store. Very disappointing considering the amount of money we spent here.