McKenzie Electric and Plumbing

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About

Proudly serving the Brantford area as a family-run business since 2000, McKenzie Electric & Plumbing offers residential and commercial services.

Story

Proudly serving the Brantford area as a family-run business since 2000, McKenzie Electric & Plumbing offers residential and commercial services. A fully licensed and insured electrical contractor, we are a full-service company dedicated to setting the standard for quality and service in electrical work.

McKenzie Electric & Plumbing is operated by the same professionals that began the company. This means we have learned everything about our industry firsthand. A small company with big company experience, we feel we have the potential to grow with our friendly, efficient service.

Address: 89 Stanley St, Brantford, ON N3S 6M7, Canada

Phone: (519) 753-6366

Website

moc.liamtoh@cirtceleeiznekcm

State: Ontario

County: Brantford

Zip Code: N3S 6M7

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Reviews

Very disappointed with the service. called them for help & advice so they could handle moving the hydro panel & stack as we are doing major renovations. Instead of speaking to my husband, they called the electrical safety  board & tried to shut down our job. If they had  they spoken to my husband, they would have known that we had everything in line with the city to move forward with the job. My husband called them after he heard about their issues & left a message stating that we had everything in line & were completely legit but never heard back. Brant power was fully aware of our renovations & were a huge help. We ended up calling Another electrician & they were here the next day, had the work done no problem at all & we have moved forward with our renos. Probably a good company to use if you have a cushy new build project, otherwise don't waste your time.

 8 years ago (30-04-2017)

Thank you McKenzie Electric for such a great job rewiring my home. The process of rewiring my home was exceptional from beginning to end. The excellent, punctual and professional team provided the quote in a timely way. The team of expert electricians completed the job without delay.
A totally awesome experience! Thank you!

 8 years ago (06-01-2017)

To repair 3 overhead electrical fans with lites that McKenzie electric installed a number of years ago.
 Lights not working in kitchen. Fan not working in master bedroom. Fan in another room is not working at high speed.
Electrians were very pleasant. Only true fix was the master bedroom. Others in sane condition as before repsirs. After 3 weeks, fan in master bedroom ceased to work.
I have placed several calls to speak with Rob.
Have not heard from him in 2 months+.

All I want is to negotiate the amount of the invoice. I believe Rob's business needs to succeed. As all local business's should. I'm not out to stiff him but, to be ignored for 2 months + leaves a lot to be desired in the "Customer Service" aspect of his business.
Rob, I'm still waiting. Please call.

Further to the owners response. 

At no time did anyone from McKenzie suggest I buy a new fan. I have 2 new ones in my possesion. I provided the part to repair master bedroom fan.

Amazingly I have left several messages with reception. I even went in person and requested a call back. No call no record of a call, absolutely no response. With voicemail available these days, a message could be left.

Now I'm finding this company not only sadly missing the mark on customer service. Now they are telling the public what they suggested. This is a falsehood. I could hv had them install both fans if that's what they feel they recommended.

I wish there was a way to communicate with the organization other than trough the public forum.

They did not provide me an email address. They have not called back. They did not suggest putting in a new fan/s. They sent an invoice out with a one repair lasting 3 weeks. The other 2 are in the same condition as when they came.
If this is the method you wish to communicate, fine be by me. My reputation is not at issue here. 

Please call when you have a chance or visit any time.

Patiently waiting!

 8 years ago (11-07-2017)

We have used both plumbing and electrical services for a number of years. Very pleased with service from office staff to the electricians and plumbers.

 8 years ago (23-05-2017)

These guys are great. All the office staff are polite, professional and flexible. The tradesmen always do great work, and are extremely thorough. I would definitely recommend this company to anyone needing warehouse/commercial and residential work done!

 8 years ago (06-10-2016)

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