Massage Envy - Bend

I've been to several ME locations and honestly, I had a wonderful experience at the Bend location. I asked for a firm massage and I got a great one - Twice. The front office folks were friendly, courteous and even offered to help me save a few bucks on my monthly membership! I read the other reviews so all I can say is, things were great for me!
9 years ago (10-06-2017)

I should have listened to friends that told me not to come to massage envy. Walked in with a great mood and ready to relax. I wasn't feeling any pain when I came in. Massage was decent. I noticed that my lower back kinda hurt as I was turned over. Once it was over I was in so much pain I couldn't get off the table. After 15 minutes finally make it to the counter like a hunchback and holding onto every surface like my life depended on it. It took me 45 minutes to feel comfortable to drive home. Laid in bed for almost a full 24 hours and was finally able to feel somewhat normal. I had to miss work! Decided to call and complain. The manager that I got asked many questions, but none of them were met with a statement of apology. It's almost like she was trying to prove me wrong. I had cancelled my membership and they require a 30 day notice. I mentioned to the manager that it made me feel like they were trying to get another month out of me. This was met with "that's untrue it clearly states on our contract." I'm sorry I don't care what your contract says I've been a member for 12 months and that's what my contract was for. Oh and on top oh that I was never told it was a 12 month contract. I was just told to sign the membership paper.
10 years ago (03-12-2016)

They made me an appointment. I drove over there 5 miles and sure enough, no appointment had been made. All they can say is sorry.
9 years ago (18-06-2017)

I have owned several businesses (including a franchise), and understand what it's like to be on the receiving end of a bad review. Everyone has bad days and/or makes mistakes from time to time. It's because of this that I've never written a bad review - ever - for this or any other business. Yet, after countless interactions with several different people at this Massage Envy location, it's time. Employees never have information needed, they can't or won't put you in touch with anyone who knows anything. When I asked for the owner, I was just told that the employee had never met the owner, she couldn't provide contact information for corporate headquarters (although she was very helpful in suggesting I google it...) and then she hung up on me. Beyond that, as I travel a lot for work, I joined Massage Envy because they tout that their model is perfect for that - except they never have appointments available less than 2 weeks out. Please do NOT join if you ever want to have massages in Bend. And, the facial was the worst I've ever had in this location. I'm seriously considering sacrificing the over $500 I have in credit there (because I'm never able to get in to use it) just so I don't have to deal with them anymore.
12 years ago (18-10-2014)

I have had nothing but positive experiences with Massage Envy - Bend. Love, love, love Amber! She always does a through awesome massage!
11 years ago (30-08-2015)