MArco's Pizza

Literally the best pizza I have had in so long. we are planning a trip to get more soon!Food: 5/5

Have always gotten pizzas. I have always been happy. Decided to try an Italian sub. I am very picky when it comes to Italian subs, so I was a bit apprehensive about trying one. I was hoping to not be disappointed. I was not!! One of the best I've had! Very very pleased!

Their pizza is fine, but their business is a disappointment. I placed an order, was estimated a half hour to delivery. I called an hour later. The person who picked up the phone was extremely exasperated and short. It was clear they were short staffed, so I kept the call brief, asking if they were running behind, and asked for a general time estimate. They said an hour and a half. At the two hour mark, I called again, and this new person was still better, but still very busy. After checking the system, she found that the store never received my order. Even when I gave her my order number, she was unable to find it in their system. I went to their website to try to find corporate contact or corporate feedback, and every 'contact us' link just looped to the ordering page. Clown show amateur hour. We ordered from Cottage Inn, instead. Edit: The customer feedback page for this Marcos location does not work. The 'reply from the owner' gives instructions that do not work. The feedback form on their website just loops to the local restaurant's order form, which I said in my original review. Like, I said that was a problem, and you all just repeated instructions that I already said didn't work. How does that change my opinion that Marco's doesn't have its act together?

The food was delicious and fresh. I love their bread. Service people were kind, smiled, and were pleasant. I felt good eating there.Food: 5/5

I had a coupon for a xlarge 1 topping for $10.99....i asked for cheese 1 half and pepperoni/sausage on the other half....they messed it up...so they said I could get a credit/ pizza for $10...so when I called to redeem tht I was told that I had to pay for delivery wich I think wasn't right because I payed for delivery for the first pizza...I feel it all should have been taken care of and it wasn't gonna even be the size of the pizza that they messed up in the first place

Whenever I order online for curbside there seems to be a problem. This last time I ordered a salad. I pulled up, told the app I had arrived, and waited at least 10 minutes. Nobody was bringing my food. Finally went in, they're scrambling to get my salad around even though the app told me it was ready. Then they left out the croutons. I also paid for extra chicken and it seemed like the normal amount. The chaos there is disturbing.

Hands down Marcos has to be the best pizza in Lansing in my personal opinion I would definitely recommendFood: 5/5

best pizza ever. never did me wrong so far in orders. the sauce is my favorite! whatever you guys get for the sauce keep getting please

I've ordered from this location three times since moving out to Lansing, and every single time there has been hair in my food. It is NOT mine because it is COOKED INTO MY PIZZA. Coming from someone that has worked in food for a long time, if your team members have long hair put them in a hair net because that is unsanitary and disgusting. I will not be ordering from this location ever again and will be contacting the health department about your lack of sanitary measures and food safety. Waste of money that I had to throw out.

Everytime we come here, we have to wait 30 minutes after the time it says it's supposed to be ready. We call, and are left on hold for a long time. The food isn't worth all the wait and hassle.