Maple Grove Lock and Safe

I have owned and operated my own Locksmith Company here in the Twin Cities since 1985. I know the industry well and the top performers, the smartest operators out there, are a humble group. Rich - Owner Operator of Maple Grove Lock & Safe leads that small group. He is the smartest guy in the room. Without hesitation I know Maple Grove Lock is not just a lock shop that the public can go to and have concerns alleviated but within our own professional ranks of smart individuals we can OURSELVES find answers to any situation that we need the smartest guy in room to help us with. This is the foundation that Maple Grove Lock is founded on. To the gentleman who has left a one star with feedback describing his hurt feelings I encourage you to withhold that judgment and give Rich and his group another try. In this fast pace world it's not always clear if our feedback has an effect to improve or to punish. And the truth does matter. This is why we leave feedback is it not. Been there done that and yes, I have had to corrected it. Just an update. Everyone deserves the update.
7 years ago (16-09-2017)

Not sure what exactly happened with that person(one star rating), but we are all humans and have families, having emergencies and sometimes days from hell. But no matter what happened, at the end of the day everyone deserve a second chance. I have been a customer of Rich for 10 years and received superior service every time I called or just walk in.
7 years ago (18-10-2017)

I showed up at 10:30 on a Friday (when they are open 8am to 5pm) to find a note on the door saying they had to step out and would be back by 12:30. No problem, I left and came back at 12:30. Waited another 45 minutes (every time I called he was 10 minutes away) before anyone showed up. I dropped off a few locks to get re-keyed, was told it would take about an hour, and went on my merry way. When I came back an hour later to find that he was just sitting at the counter chatting with some friends that had come in on my way out and hadn't even started on the locks. I wouldn't recommend coming here. I found the staff incredibly lacking in professionalism.
7 years ago (20-09-2017)

I purchased a gun safe for my husband from Maple Grove Lock and Safe. Ritch and Jayme were very knowledgable. They answered all of my questions, and helped me find the right safe. The price was great too! It was much better than shopping at a big box store. I highly recommend this shop.
9 years ago (29-06-2016)