Major's Burgers

Food is good. Customer service is horrible. I placed an order over the phone for a cheeseburger & beer battered spuds. Even though I was thorough in my details for the toppings on my burger, I still had to repeat myself several times because the person on the phone didn't speak English well. That's not bad customer service, that is just a language barrier, but regardless, quality communication is something that is expected to be provided in any business setting. The poor customer service started when arrived to pick up my order. I went through the drive through. When the speaker crackled I tried to say I was there to pick up my order I had already called in, and I was trying to give her my name. I had gotten 2-3 words out when she spoke over me and interrupted me, to tell me I would need to wait to place my order.. then she put me on an indefinite silenced hold. I said hello, hello, hello, several times.. no answer just silence. Then I finally said if anyone is there, if anyone can hear me!... I'm not here to place an order,! I'm here to pick up my order I have already placed by phone! At that time she answered.. said something about the their microphone not working and then I was able to communicate with her about this. She still interrupted me once when I wasn't finished talking to tell me to pull forward when I was still trying to add a drink to my order! And if the microphones weren't working why could she hear and speak to me perfectly when I finally got her attention? Doesn't make sense! What does make sense is she was too busy to be bothered to listen to me. Really irritating. To top it off, when I had placed the order the employee with a language barrier had asked me if I wanted a drink.. I said I would order it when I got there because I knew it would be at least 15 minutes before I could get there (actually ended up being 26 minutes really) and I didn't want a melted, watered down pop. When I get to the window they hand me two pops, because when I got there I had ordered a large pop as I had told the lady on the phone I planned to add one on once I arrived, not when placing the order over the phone. When I got to the window they hand me two pops. I said I didn't order two pops, I ordered one large pop. Oh the person who took my order thought it was a meal they said. I said no I told her I would order it when I got here, and not to add it on, as she did anyways not listening to me. Good thing I had ordered large instead of medium or I would have been handed a nasty, watered down Pepsi! Yuck! They had to refund me for this extra pop because they charged me for two before I figured out what had happened! I don't understand why people can't just take the time to listen to their customers! Would have definitely made this order a lot smoother. I perceive this restaurant as not providing good customer service, definitely no listening skills, bad communication, ignorant of the customer service that should be provided. Disappointed because the food is usually good. But nothing leaves a bad taste in someone's mouth more than being treated like this, and it's definitely something I won't forget..
7 years ago (26-04-2018)

Great place to eat. Good food, didn't have to wait long, and love the retro look. I would definitely eat here again.
7 years ago (24-05-2018)

Been coming here since they opened. Great burgers, a lot of variety. Great breakfast as well, recommend the country omelet and the breakfast burritos.
7 years ago (17-05-2018)

Overpriced mediocre food with small portions. The children's meals were a joke. The staff were nice enough.
8 years ago (24-01-2018)

My hamburger was raw and tasted horrible. Asked for a double and got a single and the price was almost 14 bucks. I'll spend my money elsewhere. Not what they used to be.
8 years ago (30-03-2018)