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Macy's

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Macy's

Story

Internationally renowned beauty expert Bobbi Brown revolutionized the makeup industry in 1991 with the launch of 10 lipsticks and her belief that “makeup is a way for a woman to look and feel like herself, only prettier and more confident.” Stop by a Bobbi Brown counter to shop her latest collection and enjoy a complimentary makeup lesson that will take you from pretty to pretty powerful.

Address: 200 Colonie Center, Albany, NY 12205, USA
Phone: (518) 459-1950
State: New York
County: Albany County
Zip Code: 12205


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Reviews
First and foremost, I would like to thank everyone for the excellent customer service and expedient resolution to a mistake that I tribute to my indecisiveness. I walked into the store to browse for shoe for my mom on the discount racks at 9:20 p.m.; knowing that the store closes along with the the rest of Colonie Center Mall at 9:30! I really did not expect to find anything. Customer service associate, Steve Miller assisted me by telling me about what shoes were leather or summer styled. I found a shoe, and he scanned it and found that there was a mate for it! It was a short boot by Calvin Klein that was significantly discounted from its original price. I hem and hawed about buying it, but Mr. Miller helped cement my decision by explaining that it’s a solid leather shoe by a known designer. Upon agreeing, as we walked to the cash register for me to purchase, Steve found that there was only one shoe in the box. I had inadvertently put the original shoe back on the self! This action kind of set the tone for what happened. Steven searched the rack and found the shoe! It’s now past 9:30 and he was unsure whether the registers closed. As we approached a register, he asked an associate, who told him that the register had not shut down! The shoe was closer to being mine! I was asked if I had a plenti card (I do) and Steve and another customer service associate, Emetyme scanned the card and the box and the shoe was further discounted! It was meant to be!! Happily, with shoes in my hand, I walk out the store past 9:30 p.m. to my car. For some inexplicable reason, when I get in the car, I open the box to marvel at my sale of the century! There, in the box, was one of the shoes and in place of the other, a sneaker! Panicked, I screamed and drove to the door that just locked behind me and knocked on the door. Inside, staff were preparing to leave, and one person came over to the door as I waved a sneaker at him from on the outside. He told me to hold on, and while he disappeared, I assumed to find someone who could help unlock the door, a young woman approached me from behind, and with a gentle and calm demeanor, asked me what happened. I explained the situation to her in a panic and she calmly told me that they were looking for someone who could possibly help me. She told me that only a manager could open the door and told me that if they couldn’t help me tonight, that I could gladly come back in the morning. I guess by the look in my face and the panic in my explanation told her that I wasn’t budging. She said that she worked in the office and pulled out her phone, I guess to call someone. She talked to me and in a few minutes a gentleman, who all called Frank came to the door. The young lady took the initiave to explain to Frank the situation and even told him about me telling her that I didn’t even remember getting my change (only $3.32). Frank addressed the young lady by her first name Liz, as he took the box and told me to give him a minute. In less than 10 minutes, Liz and I saw Frank with the box. Liz brightly commented that he probably found the shoe. And to my surprise, he did! In addition he gave me the box with the correct shoes and the $3.32 change. I was completely shocked, happy, surprised and honored that, as the time was approaching 10:00 pm, how everyone took the time to help me. Even Steve came came to the door and profusely apologized for the mixup. I was treated like a customer who was a VIP; not someone who just spent less than $60.00! My reason for writing this is because I believe that when you receive customer service above and beyond what you would imagine, you let others know of your experience; especially given the times in which we live, where everyday you hear something negative going in the world. My personal thanks to Ms. Liz Brady, who after the resolution, walked back to her car ( she was off the clock), Mr. Steven Miller, who patiently helped me with the purchase, and men’s department manager, Mr. Frank Marra. Thank you all, Cordell Boone
9 years ago (19-10-2017)
Purchasing top for an occasion. Great sale and service.
9 years ago (19-12-2017)
I can't stop myself from checking out Macys. Always a good collection of clothes and good prices
9 years ago (11-09-2017)
Macys so called white glove treatment what a joke!!! Bought 2 matresses both of them over 2000/2500 dollars first one was a simmons second one sterns foster both pillowtops and both sunk in and developed a hump in the center this has been going on now for over a year!!!! The delivery guy just throws thrashed them around like matchsticks he even brought us a queen instead of a king doesnt communicate very well speeks very bad english felt like he was in a race or had to go put out a fire They told us they can't give us a refund until they get the matress back what are we supposed to do sleep on the floor waiting for a refund!!!! Shame on you macys after 40 years of doing business with you this is how you treat a life long customer j zielinski
9 years ago (09-08-2017)
False advertising of "brands that never go sale" can be used with friends & family discount. This statement is FALSE!
9 years ago (01-12-2017)
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