Lowe's

A more organised and cleaner version of I don't want to say another brand's name, but you get the idea. - The ambiance inside won't hurt your eyes. - Staff is polite, and will help you in every way. - Location is alright, a bit of drive for downtown people, but it's worth it. - If you're into home improvements then this your place where you'd feel like a kid in a candy-store. - Reliable brands, great stuff--all at decent pricing. I'm definitely coming here more whenever need arises.

I would like to say thank you to the great work of the Manager Fabian. This gentleman knows what customer service is. He is excellent! We had issues with one of their salesperson . Fabian provided support, a smile and solutions. Thank you Fabian! Five stars for Fabian but 4 to the store because of the other salesperson.

I have spent thousands of dollars at Lowe’s in Orleans in the last few years as I am a construction contractor. I bought a smoke detector at 6:45pm and returned it at 7:30 as I was given the wrong type. The store manager of all people would not let me return the item. I had to drive back to Lowe’s 10km away and they switched it out for the product I needed with no problem. It’s not the first time I get this in Orleans. The lack of customer service and the lack of professionalism has definitely made me a Home Depot customer from now on. I will be sure to let as many of my fellow contractors and customers know of the terrible service provided by the Lowe’s on Innes Rd in Orleans

Great store, love their sales on seasonal items! The staff are always very helpful and knowledgeable. Nothing is too much trouble. A young man sorted through some tomato cages that were all stuck together and picked out the ones I wanted. Super helpful.

I went this branch to buy a wheelbarrow and after one 30 minutes sending all around the store, i couldn't find and even no one came to help me. they promised me to make it ready for picking up by next day at 7:30 am. I called the them in the morning and they confirmed it is ready fir pick up. When I got there the guy looked around and said it's not hee yet I asked to speak with supervisor and shared the issue and told him that I have 2 worker on jobs items that are waiting for the wheelbarrow to work. He offered me " we will make it ready for you and deliver it to your place for free tomorrow!!!!". It seems he did not have sufficient sense of working with contractors. I needed that day not another day. I highly recommend everyone if you are in rush to buy something do not go there.

I went to Lowe's this morning to buy a curtain rod and a toilet seat. Waited at the help desk in the back of the store for 10 minutes was not an employee insight to help me. Then I walked down the hall a bit looking for someone to help me then seen an employee at the end of one of the isles and shouted to him do you work here and he yelled back yes I work here and continued stocking the shelf. I was never so insulted as a customer in my life. I have been to Lowe's before and had a hard time finding someone to help me that time to. I will never shop at Lowe's as long as I'm alive. Terrible customer service and so hard to find things in the store. Goodbye Lowe's.....

Came in to buy flowers and look for tools. Went to customer service and asked what might be good to get etc. we were having a casual conversation with the representative and Emily came out asking the representative if she needed to go on break because we weren’t solely talking about Lowe’s business. This representative I was talking to was nothing but helpful however Emily made me feel extremely awkward and not valued whatsoever.

After ordering a Washer/Dryer in October 2022 my home was damaged by the delivery company. The former GM Spirvy said it wasn’t their responsibility but that RXO the delivery company would repair the damage. 5 months later RXO finally agreed to settle and pay me damages, and it has been two month since and I have not received a check and when I ask Jason Marinoff the RXO contact for information my emails go nearly completely unanswered. If you want RXO to reply to any of your emails you have to make it a “third request”. When they do reply they just say they “made the request” and that’s it. Truly the most pitiful customer experience I’ve ever had. I created a complain with lowes that it has been 7 months since they assured me everything would be fine but the phone number listed for this store on Google doesn’t work and the Lowes customer care center took a report but never follow up. If you can and ask for a manager they put you on hold for 30 minutes and then tell you none are available. Such a shame. It’s been two months since we signed a legal settlement but they won’t pay me or answer when they will pay me.

This is the 2nd time I have visited the Orleans location to make a major purchase and same as the last time there was no sales people to assist. A kind lady at the customer service desk called a department rep to the area to assist but nobody arrived. We were there to purchase a John Deere lawn tractor but after a long wait with no assistance from anyone we proceeded to Home Depot where we purchased a lawn tractor at a price of $4k+. Im not sure who is responsible for this locations hiring but it must improve. Great service from Home Depot, yours Orleans location could learn from. Done with Lowes!!

Staff for the most part are very helpful. Prices are higher then homedepot for the exact same products. Often larger product in the back aisles are opened, damaged, or miss labled.