London Drugs

The pharmacy staff are willfully incompetent..I have been treated unprofessionaly on more than one occasion at this location my advice avoid this location. Unless you have no other choice to ,update judging by the response of the owner the pharmacy manager is clearly more interested in trying to place the acountabilitie on the clients rather than take responsibility of the staff actions. And bad behavior. Further when I was contacted by the the pharmacy manager I told them that my bad review was due to several problams that hase occurred and reoccurrencing for a couple of years due to staff behavior and constant problems on the pharmacy's end and none of those reasons given had anything to do with making a call for me or not! So clearly this location and it's manager and owner rather try to make you the customer/client the problem then to try to actuly fix the problams with thier staff and customer service. If I could give a zero star rating I would.

I always considered LD one of my favourite stores. I liked that they are a Canadian company and I really liked that they kept paying their employees during the cyber attack. Their CoVid efforts and support were also really admirable.nnToday you lost me as a customer and advocate.nnTo be followed around from aisle to aisle by your security staff or floor supervisor, whatever he was, because I had more in store shopping to do before I paid for the $7 clearance jewelry item, which I was clearly holding in my hand, was pretty insulting.nHe was so obvious and not at all subtle. When I approached him and asked him why he was following me, he became flustered and embarrassed while pretending to read a jar of peanut butter. Do better and maybe take some actual surveillance training. I can give you some recommendations as I'm in the industry.nnFor what it's worth, I am a middle aged, grey haired grandmother who wanted to treat herself to a little special something after a rough day at work. Thanks for making my day even worse.nnI will gladly spend my money somewhere else.

I brought my tablet into the Maple Ridge tech services department. Though the gentlemen reviewing my concerns was very pleasant and knowledgeable the followup and communication on its repair progress was nonexistent. I had to insist on getting some documentation that confirmed I left my tablet there. I was then given a photocopy. I heard nothing from them via email, text or phone - though they had all my contact information. A week later I decide to drop in to check on the progress. I was informed that there was nothing wrong and no repairs we necessary. This was determined 5 days prior to my inquiry. I was on a relatively tight timeframe as my AppleCare was expiring in 2 weeks. Needless to say, I am extremely unhappy with the customer service and lack of communication.

Tech department.nMacbook fixed well. Sound and fans 100%nEveryone friendly and helpful.nnBut what stands out is that on my invoice there’s an inventory of my computer before it gets repaired….”tape holding on feet, missing screw.”nnAnd there’s no effort to add a screw once the unit is stitched back up, nor a rubber foot added.nnAnd I’m not even thinking complementary, I’d pay for that piece of mind. The mom and pop store would fix that without question.nnNowadays you have to leave a review.nSaddens me how much we’ve lost without knowing it.

I was at the Maple Ridge location yesterday August 6, 2024 at 9:05am. I was in line for the pharmacy and could hear a woman openly berating another staff member about her lack of plan for “promo”. She was snapping at her that it was her second shift back and she should be able to give a walkthrough to show her plan. The tone, volume, and language this woman was using towards the other staff member was demoralizing, dehumanizing, and just plainly disgusting. No one should ever go to work to be treated the way the worker was treated.nnThe woman being so deliberately and horribly rude and inappropriate was female presenting, slim build, blonde curly hair, and had a name tag that said “Elly”.nnIf this is how Elly speaks to other staff on the sales floor, during business hours, with customers present then I can only imagine how much worse she behaves behind closed doors.nnI hope Elly is firmly reminded about WSBC legislation on bullying and harassment and that corporate fully investigates.nnA business as large as London Drugs should have more sense than to promote someone who thinks it’s okay to treat others the way Elly was publicly treating this other staff member.nnIf these are the values London Drugs holds treating employees without basic respect; communicating in harsh, unjust manners; using shame and anger as a coaching technique; ignoring a person’s right to privacy in respect to feedback, then it makes me question whether I should continue bringing my business to this company.nnSomeone who is obviously in management behaving this way speaks to the values and ethics of London Drugs as a whole.nnShame on you!