Lindt Chocolate Shop - Hudson's Bay Rideau

This store has truly deteriorated over time. A bunch of brands that used to be here are gone. There’s now a half a floor dedicated to Forever 21 instead of having nice expensive brands like before. The service quality has also decreased, with employees on their phones and chatting around instead of helping customers like would be expected. You can even see it on the sign, which is rusty and need repair…

I went here for times and the staff always helpfull.. In some moments, they give a big discount.. What a lovely place to shopping

I was looking for a specific item here and couldn't find it. I was having some mobility issues, so it was hard for me to navigate around the store. I asked multiple staff where I could find was I looking for. They told me "it should be over there [pointing]". I still couldn't find the tie I was looking for. Finally, a group of staff helped me. They pulled it up on their tablet and found it for me so I someone who had visual mobility issues wouldn't have navigate through the store again. I was very happy with them all and we were joking around having a nice time. The only reason I did not leave five stars is because I had to speak to multiple staff before I got adequate assistance.

Online order return in store was a massive hassle. Their systems don't allow them to find your order using the order number like any other large or small business operating in the 21st century. Instead, the employee had to call customer service only to have them hang up on him after providing all the details from my order. The only reason I'm giving two stars is because of the positive attitude of the employees otherwise if 0 star was an option, that's how I'd rate this experience. I was also asked to provide my order number 6 times before I told them to write it down.

On 15 December, I ordered a few items online of which 2 were for pick up at Rideau street Hudson’s Bay store otherwise they would be delivered after Xmas. I received the home delivery via Canada post, first delivery of items on Dec19 and second separate delivery of gift cards on Dec20. Still no email about the items to pick up. On Dec 21, I contacted customer service by email and chatted online with three customer service persons. The first chat was not responded to and timed out. The second chat said order was completed and delivered. I said no, not complete, still 2 items are for pick up and I was not aware if it was ready as I did not receive the email. They said items had been released and I should get them by Friday which is on Dec23. They did not answer my question about where can I pick up the items at the store client service desk? third person came on chat asking how they can help, I repeated my question about when will I receive email regarding pick up and where do I pick it up when ready. No answer. AGENT ENDED CHAT. Just like that. It’s like someone hanging up on you or slamming the door in your face. That’s how I felt. On Dec 22, I received an email response from my customer service contact email regarding my situation and the response was a reused template using someone else’s name in the email. If they can’t personalize the message properly, why bother. The answer was so sorry …etc. Then, it said “we see items released” and again, “you will receive email when ready for pick up.” On Dec23, still no email. On Dec24 still no email. So I go to the store in person on Rideau Street. I asked a clerk where I can find the client service desk and where the perfume counter was. The clerk did not understand me. She had a very strong foreign accent. After the fifth attempt, she finally understood me and said they do everything including client service returns etc at cash register. There seems to be no client service desk. I explained my situation to clerk and she couldn’t help me. She called the manager. I explained the situation to manager and he said I had 7 days to pick up my items and since order was Dec 15 it was probably cancelled. This 7 day thing was not in the order confirmation email. It said I would receive an email once pick up was ready. I explained that I never received such an email about the order being ready for pick up. He said that this was probably because they don’t have the items in store. After running around for half hour and calling customer service and consulting other colleague who seemed to be “taking care” of orders, it was obvious that my order had not been processed properly. They actually had both items in store. Now, even though I paid my order online, the items for pick up remain pending on your credit card. That means that when you go pick up your items, make sure you have enough room on your card to pay double the amount. You have to pay for the items twice. Once when you order online pending transaction and again when you go pick it up at cashier. Apparently I was told the pending transaction will disappear after that. Meanwhile, I have over 100$ pending that I can’t use until after Dec27 whenever banks are back in business after the Holidays, even later since it takes banks 3-5 business days to process pending transactions. I was appalled by this process especially since I was not made aware of it in none of the communications with the company. So I paid for one item and did not purchase the other since I didn’t have much room left on my card. Not a very good shopping experience. Best to stick to delivery option. In-store pick up did not work for me.

Founded on 2 May 1670, the Hudson's Bay Company opened its first department store in 1881 in Winnipeg, Manitoba. The chain operated under the company name before being rebranded to The Bay in 1965. It operated exclusively in Western Canada until the acquisitions and conversions of department stores Morgan's, Freimans, Simpsons, Woodward's, coupled with the opening of new locations, positioned its presence nationwide in the second half of the 20th century.

Hey I forget my uniform shirt in washroom on Friday. Today I spoke to customer service agent to direct me to contact right person. She said sorry it’s not possible to find. Please please it’s really important for me. Let me know your lost and found place

Amazing staff working on one of the most stressful shopping days, black friday. My husband and I misplaced our purchases and the young lady in the Mens fitting room I wish I got her name and young man in Home Dwight, I believe went above and beyond to help us out. As did the woman in at the Beauty section who waited patiently to ring up our purchases as we looked for our stuff. Kudos to retail workers at the Bay, you have a great team working together across 5 floors to guarantee customer care!

It's a sad shadow of it's former self. There was not a staff member to be found on the ground floor not a single one...nor any shoppers. I briefly. thought we'd stumbled into th closed store! but the escalator was working where we were greeted by a young person with arms full of merchandise who offered to help. The men's wear was well staffed with kind fellows who offered assistance.

HBC offers good online shopping, carries a lot of brands and no return shipping fee if returned to the store. Staff was very helpful. Display in store is a bit messy but it was black Friday week and they were short staffed.