Lepage Electro Menager

Marc shows up, verifies the error code (E2F3) and without opening the back panel tell my wife it's the CCU. He was in and out in 5 minutes. I get a call a couple of hours later from Marc, who tells me it's going to cost over $400 to replace the CCU and have it installed. I called another repair shop, and the gentleman came today. He was going to be 25min late and, get this, called to notify me. He "opened" the back panel and discovered that one of the wires had broken going to the temp sensor. He fixed the wire, tested the machine, and charged us less than $80. I can only imagine what would have happened if I had Marc order the part, install it, only to find out the same issue is there. After replacing the wire going from the CCU to the sensor (which would have resolved the issue) would he have been honest enough to divulge his error? Or would he have charged me extra labor for running the wire. Luckily the quick visit didn't end up with us signing for anything or paying the $102 service fee. I've since contacted the company and stated that I am expecting NOT to receive an invoice for the work he didn't complete. We pay for a service and it is not unreasonable to expect the service. Everyone makes mistakes, however customers should not be pay for mistakes make by these "Factory-Authorized Maytag Technicians" Stand-Clear !!!
10 years ago (03-12-2015)

Horrible! Never use these guys. They don't return your calls and pressure you to get you to pay cash for things that should be invoiced. They don't follow up on repairs when another part /adjustment is required.
12 years ago (24-04-2014)

Really bad service.
11 years ago (09-03-2015)

Le pire service de ma vie !!!!non seulement il faut prendre une journée de congé mais la personne ce présente pas!!! Aucune communication avec le client et la dame qui répond ne connait pas les excuses, si je pouvais ne pas donner d'étoile , je l'aurai fait, ma prochaine machine ne sera pas une Whirlpool vu le réparateur avec lequel ils font affaire.
7 years ago (25-01-2018)

Le pire service jamais vu !!!!non seulement il faut prendre une journée de congé mais la personne ce présente pas!!! Aucune communication avec le client et la dame qui répond au téléphone te répond qu'elle ne peut pas rejoindre le technicien!!!!! Bravo... BBB EST AU COURANT DE VOTRE MAUVAIS service... Whirlpool ne devrait pas donner leur appel de service à cette compagnie!!!!! Un gros ZÉRO
8 years ago (16-05-2017)