LCBO

date;2017-09-11 employee was outside chatting with someone i was inside all by myself for minimum 15 minutes office wide open cash register right there i could've done or took anything easy,that to me does not seem right after what seemed like a very long time,i went outside and ask the employee if he was almost done he got very defensive and rude to me telling me "hold your horses" and telling me"its called customer service" i told him,ok,"what about the customer who has been standing here for 15 minutes waiting to pay looking at you chatting with someone outsde"he knew i was there i was looking right at him through the window he proceeded to tell me"if you dont like it your more than welcome to go to any other lcbo"at this point i was getting upset at the whole situation,i didn't feel this behaviour was fair to me as a customer , i paid for my bottle of wine and walked away very angry and upset about what just happened,as i was walking out he was still saying nasty unprofessional things at me i dont think i deserved this behaviour from a lcbo employee,i have never experienced this kind of behaviour in the retail customer service industry if this was my employee this sort of thing would not be tolerated and would be possibly dismissed .
7 years ago (12-09-2017)