Lasalle Animal Clinic

If I could give this place 0 stars I would. I am beyond grateful that my puppy's neutering appointment is not until June and we can cancel it and make the appointment at a different animal clinic. I took my puppy here to get all his shots which went perfectly fine. Today, he wasn't feeling the greatest and was throwing up, I called and asked if I could bring him in to get him looked at and Paula said that that was no problem at all. After 20 minutes my dog seemed to be better so I called her back and said I was going to monitor him and if he continues to throw up I will call back. She told me that wasn't a problem at all, she told me what I should specifically monitor. She then told me to keep in mind that the next two days there was no doctor in so it would have to be today if I brought him in. I asked what time they closed, she told me 5 and then the phone call ended. After about an hour my dog threw up again so I called to tell her that I would be coming and asked her what was a good time to come. She then told me that I couldn't come today and that she already told me that... and that I would have to go somewhere else to get my dog looked at and pay the emergency fee ($200 - JUST TO GET IN TO SEE THE DOCTOR) - which she told me that they don't charge for their clients. She was DISGUSTINGLY rude and showed ZERO remorse. She never once told me that I would not be able to go there today. Not once did she say "I'm sorry for the miscommunication" or "I hope everything works out". Nothing. You would think she would treat a customer with a little more respect considering she is a receptionist and ESPECIALLY because I am a client at the clinic and have spent hundreds of dollars here. There goes my business to this horrible company.
7 years ago (09-05-2018)

Bird doctor is on point. beck trim was easy and not to hard on the Bird. Trimming the nails has cause the Bird to stop trimming them herself could have done without that
7 years ago (18-05-2018)

The veterinarian and the vet techs were very friendly and professional. They took the time to explain and answer any questions. Would highly recommend to anyone.
8 years ago (19-10-2017)

Outstanding. We have had a rough go with our Pup being diagnosed with Addison's Disease. She has been seeing Dr Vannevel since she was just a few weeks old (she is almost two) and we have always had great service from the Staff ; and Dr Vannevel is amazing...communicating directly with you in person or on the phone. I will always refer my family and friends and their fur children to this clinic.
8 years ago (09-11-2017)

Great vet clinic. Very knowledgeable and compassionate. Only used for our dogs but they do other animals too. Not pushy about expensive treatments and realistic about outcomes. We will continue to use them as our primary vet.
8 years ago (31-07-2017)