Kitchen Window

Read other reviews and be aware of this businesses customer service. We obviously were not the first customers with an issue. Bought a gift card for a Christmas gift for my wife at the kitchen window staff’s recommendation. They recommended the card due to cooking classes not being up to date online and then the website being down. I originally wanted to buy certificates for classes but couldn’t due to the class and website issues. The staff reassured me at the point of purchase that I could return the card if the classes weren’t what my wife wanted. We attempted to find classes she wanted and they didn’t have any offerings so we tried to return the card a few days after Christmas and we were told that it wouldn’t be a problem but that the general manger needed to process. We came back a week later to return and they refused saying it wasn’t policy to do so. After being reassured by 2 different managers that it would be resolved, I received a call from the store owner. The owner was noticlibly upset that he was having to deal with this on a sat. After explaining the situation to him he said ‘we can’t help you, it’s against policy’. I explained to him again what his staff had explained to me at the point of purchase. Halfway through our conversation he became very upset and said he was recording our call and he wouldn’t tolerate threats. Let me be clear, there were no threats made. I clearly stated that he was loosing a longtime customer and that reviews would be made online. He then went on to explain that he would not tolerate threats to defame him and his name. As a consumer I can’t say I’ve EVER had an interaction like this with a store manager let alone a store owner. There was no element of attempting to resolve any aspect of the situation. I am shocked as a consumer to have had this experience and will recommend to family and friends to never give them their business.
7 years ago (06-01-2018)

Kitchen Window is a treasure trove for cooks and bakers. They are well stocked for all your culinary needs. Their staff are extremely knowledgeable and full of ideas. They are are true gem of a store. Check them out!
8 years ago (15-12-2017)

You're a sucker if you shop here. This is price gouging at its finest. I recently looked at two items in store. One selling for $45, another selling for $100. Their respective prices through other stores, $25 and $75. And no, they don't price match. What a waste of time.
7 years ago (07-01-2018)

Great kitchen store. Prices have gotten much better. Some of these reviews are ridiculous. I think because of Amazons willingness to take and return almost everything, people have become accustomed to returning anything they want for any reason. If the company that made the product won't let you return the item to them under they're warranty, why would kitchen window? KW is not a monster monopoly that can take losses because companies like all clad have turned to junk. I'm afraid these days it's cool to support your local brewery, but every other item buy online for the cheapest price possible.
8 years ago (15-08-2017)

All the classes I've taken have been great. The staff of Kitchen Window work really well with you trying to solve anything you ask. I've had knives sharpened and obscure parts acquired. I see a ton of reviewers complaining about the return policy and I couldn't disagree more. I bought a popcorn marker which worked poorly and Kitchen Window took it back and fully refunded me with no questions asked. It's pricey but at Kitchen Window you get what you pay for.
8 years ago (14-06-2017)