Kay Jewelers - Crossroad Park

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Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Portage today.

Address: 6650 S Westnedge Ave Unit 106, Portage, MI 49024, USA

Phone: (269) 327-0500

Website

State: Michigan

County: Kalamazoo County

City: Crossroad Park

Zip Code: 49024

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

I 100% recommend this Kay’s. Jennifer and Jon were initially the ones who helped us after visiting another Kay’s and purchasing an engagement ring, she was very patient and helpful while I took my time deciding between bands and had a Ton of patience with our 3 year old who gets frustrated and impatient easily. When we went back to get sized and order the bands again, both Jon and Jennifer were there, along with two other very friendly team members, one drew on a balloon for my daughter and as she played with it around the store the other girl played with when she wasn’t busy. In many stores having a child who does not communicate well is frustrating. Constantly trying to calm her and keep her occupied... They just did a great job making sure we didn’t feel like a burden. Overall we had a great experience with great deals and a beautiful wedding set!  The whole staff we met today just went above and beyond, all of them just seemed to blend well and enjoy what they do. We will definitely shop here again!

 8 years ago (18-11-2017)

Kay Jewelers has been my go to place for quality jewelry and service.  I love the ease of using the protection/cleaning plan.  An excellent plan for my white gold ring!

 7 years ago (23-01-2018)

IF YOU ARE GOING TO KAYS ONLY GO TO THIS ONE!! MOST OF THE STAFF IS AMAZING AND JENNIFER THE STORE MANAGER IS THE BEST EVER!! we went to a few different Kay’s about 7 to be exact and because of Jennifer and her staff we made our choice with them and they make every experience we have with them the best one!! 
Huge thanks to Jennifer and the staff for being amazing and choosing your staff well!

 8 years ago (29-10-2017)

I purchased my wife a "Miracle Links" necklace last Christmas which she liked very much.  I came back this summer to add another link using the promotion I received.  Unfortunately, the link was broken.  We returned to Pam at the store who indicated that it was discontinued, but she would get a new one in.  This process took about 45 minutes, because my warranty was in another customer's name.  Pam indicated that we would get a call when the replacement came which should be about a week.  Months went by and my wife returned to the store today. The link was there.  No call to us....

So the lady helping her can't get the links together.  Another associate try to help.  No luck.  Meanwhile, the manager is around, but not taking much notice. The associate helping my wife is singing the music in the background, commenting that she could really go for some cheese fries, and repeatedly dropping the new link on the floor.  Finally, twenty minutes later, the manager comes to help.  She struggles with it, and says something to the effect that the links were the worst design they've offered at the store. Nice to hear $600 or so total later.  Bottom line:  go to a professional local jeweler like Morrison's.  The people at Kay's are poorly trained in both jewelry and customer service.

 8 years ago (18-11-2017)

Great place to shop.  I bough eat rings for my wife's retirement.  She loved them.  All because I listen to the sales person at Kays. 
I will go there again.

Keith

 8 years ago (03-12-2017)

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