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Helzberg Diamonds

  1. Crossroad Park
  2. Cranberry Portage Jewelry Store

Reviews, get directions and information for Helzberg Diamonds

Helzberg Diamonds

Story

Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our customers with superior service and high-quality jewelry.

Address: 6018 S Westnedge Ave, Portage, MI 49002, USA
Phone: (269) 327-8771
State: Michigan
County: Kalamazoo County
City: Crossroad Park
Zip Code: 49002


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
My husband and I have had VERY good experiences with the customer service reps that know their job. The ones that don't, unfortunately, have been extremely bad experiences. Like..Writing down the wrong size so when I got my wedding rings they were too big, also they were not soldered together as I had asked them to be and also paid for the soldering. That same time, I did not receive a call when the rings were ready the 2nd time. Luckily I didn't need them right away because my amazing husband was just upgrading my wedding set. I did find out though, that they had put a rush on the order because the rep messed it up so it only took two days. Although, after three weeks, I finally called them to see what the holdup was. That was extremely frustrating. At the same time, we wouldn't go any place else to buy our jewelry. The good experiences definitely weigh out the bad. The customer service reps that actually know their job, take very good care of us and our jewelry. When I go into the store and the reps that don't know what they're doing (and are sometimes rude) are working, we leave and come back another day. As for the watches and rings and other jewelry that we have purchased there, we have never had an issue with them, only the service. We are definitely returning customers! ...this weekend were actually going in to purchase a wedding band that I'm able to wear while working in surgery since I'm not able to wear my larger rings. Hopefully, the knowledgeable reps will be working!
8 years ago (30-09-2017)
Staff was not helpful. The staff also helped three other people who came in after me. I purchased a ring and one of the stones turned yellow and the prongs are pretty high and snag on things such as my hair, was told it is just the way it is.
7 years ago (26-01-2018)
They discovered my setting was done improperly by another jeweler. I had one week until my 40th high school reunion. They repaired it and had it back to me in 3 days--before it was even promised. Great job!
8 years ago (26-09-2017)
We purchased our wedding bands from Helzberg. I've had my ring for less than 9 months and three different diamonds have fallen out. I take it in regularly for cleanings and inspections. The staff does nothing to make you feel like a valued customer. They are replacing my engagement band because it's part of the warranty that we paid for. They couldn't even offer to rush the replacement so I have to wait ten days to have my ring for the third time. The manager that sold us our rings didn't bother to come over and talk to us about the situation either. Instead, the sales associate had to continue to walk back and fourth asking him questions. I would highly recommend shopping elsewhere for your jewelry. I am extremely disappointed and wish that I wouldn't have made the decision to shop with Helzberg.
8 years ago (09-04-2017)
I've bought a number of pieces of jewelry here for my wife, and am always impressed with the quality of the items and the great customer service I get here. They've helped me buy a great gift when i wasn't even sure what i wanted, and another time guided me through designing a custom ring. I will keep coming back to this store for jewelry needs!
9 years ago (28-05-2016)
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