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Kaiser Sunnyside Medical Center

  1. Clackamas County
  2. Clackamas County Hospital

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Kaiser Sunnyside Medical Center

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Kaiser Sunnyside Medical Center is a not-for-profit, general care hospital in the Sunnyside area of Clackamas County in the U.S. state of Oregon. Opened in 1975, the Kaiser Permanente owned facility is licensed for 233 hospital beds. Located in the Portland metropolitan area along Interstate 205 on the eastside, it was Kaiser's only hospital in the Portland area until Westside Medical Center opened in 2013. The hospital includes Clackamas County's only heart surgery facility.HistoryKaiser Permanente opened the Sunnyside hospital on Portland’s eastside in 1975. Politician Mary Wendy Roberts was treated at the hospital and underwent surgery in 1978 for internal bleeding. In 1983, the hospital contained 125 beds, which grew to 150 beds in 1985. The south wing at the facility opened in 1984 as doctors' offices after initially being planned as standard patient rooms with hospital beds. At completion of the structure, it was determined there was then over capacity in hospital beds, and the space was converted to offices. These offices were remodeled for $4 million in 2002 to 2003, re-opening as a 20-bed unit in 2003.The hospital treated Olympic figure skater Tonya Harding in March 1994 for injuries from an assault in a park. In 2000, the stroke unit was named as one of the top 100 in the nation by the HCIA-Sachs Institute. Parking garages were opened on the campus in 2003 and 2005.



"Health care leader whose mission is to keep you healthy. Under-one-roof convenience, 24-hour advice nurse, and online access to manage your health anytime."
Address: 10180 SE Sunnyside Rd, Clackamas, OR 97015, USA
Phone: (503) 652-2880
State: Oregon
County: Clackamas County
Zip Code: 97015


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Reviews
My grandmother has been here for over 2 weeks now after having a stroke, the attention and service she is receiving seems to be wonderful. The staff is joking when appropriate, which is nice and comforting. The front desk has been polite each day, even though most days only one visitor, they have been very kind in checking daily. The giftshop is a little unique here, jewelry and whatnot. Bathrooms are clean. We did have to have a notary and 3 people come in with us, and they were patient and helpful in accommodations for the 4 of us for this event.
I had an excellent experience with labor and delivery two weeks ago. The nurses were extremely professional and helped me during a very fast labor that I wasn’t prepared for. The entire staff was very thorough and made sure to take every precaution necessary including the anesthesiologist. The recovery area upstairs was wonderful as well-the room was spacious. The nurses, pediatrician, OB and lactation consultant were very helpful and made sure we were prepared to take care of our newborn. They continually checked on us and made sure we where doing well. I would highly recommend Kaiser for anyone looking for a positive birth experience.
I've had some poor experiences visiting loved ones at other hospitals, but I've only been to this one for myself due to my Kaiser Permanente insurance. Honestly, my experience here was quite nice. It's a bit hard to navigate the buildings here, but it might be partially due to some mental conditions I have. All of the staff members who helped me here were super patient and kind to me, even though it was night. My service was fast too, was basically in and out for a cat scan due to a head injury I've recently sustained.
I am definitely changing to A different insurance next year! This place has been awful to me. You can’t even get a flu shot unless you take time during the day which is basically paying for it since you have to take time from work . I went to urgent care for bad cold symptoms, They told me wait time was 2 hours and if I wanted to leave and come back and I will not lose my place in line. Came back and had to wait another 2 hours. I have had giving it the benefit of the doubt but at this point I am simply done with Kaiser and their terrible service. I filed a complaint with Customer Service because you can’t even get any preventative care unless you take time Off from work. They calledy me and told me they will get back to me and as it right now no one has followed up with me. I went to a different pharmacy and told me I couldn’t get a flu shot because Kaiser does not pay for it. IF YOU CAN Get PREVENTATIVE CARE LIKE A FLU SHOT BECAUSE YOUR APPOINTMENT SCHEDULE IS SO LIMITED THEN ALLOW PEOPLE TO GET IT AT A DIFFERENT PHARMACY. I hope I don’t ever get terribly sick and have to go to Kaiser.
If I could give a ZERO I would. Their website is obviously OVERWHELMED and unable to handle the volume of patients they have. Their phone system keeps hanging up. And they DUMPED the responsibility for scheduling COVID boosters on to the patients instead of notifying patients when supply meets demand. STUPIDITY at its best. Response is classic..."Did you try logging in to the app?" That's the 1st thing I did for the last 3 weeks. I sent a memo to Member services earlier...and identified in detail the issues with the website and telephone system. And have yet to hear from them. So for the patients of Kaiser, the best way to get results is to Google?
No hot meals available in the cafeteria on weekends. Husband’s surgery rescheduled four times in one morning. Once they prepped him and rolled him into the OR, only to send him back to his room, reschedule for 11, then change it to 10 at the last minute. Prior to surgery, husband waited over an hour to be transported back to room after having tests, Still not allowing more than one visitor per patient, when every other hospital in Oregon has gotten back to normal procedures. Surgical waiting room still not open. Gift shop closes at 4. Husband orders specific meals and gets something else, every time. Friendly nurses, highly skilled doctors, but an organizational disaster that doesn’t consider the support needs of family at all. Our situation is stressful enough without the hospital’s shortcomings adding to it. We’ve been with Kaiser for over 30 years and found they are excellent in Hawaii and California. Oregon, not so much.
I have just returned from a 4 day stay at Kaiser Sunnyside hospital. I have NEVER been so repulsed in my life! From the beginning to the end it was a nightmare! I was wheeled to my "room", which was a shared room with just a curtain separating me from my roomie. There was no room for even a small chair. The staff were constantly having to find ways to get to IVs, and other equipment. The bath room was so small that there was not even a shower! During my stay, our room was not cleaned, not even the bathroom. Due to health concerns, I decided to use a commode, that was at least cleaned after each use by a CNA. My space was so SMALL that I could touch the walls and surrounding curtains, from my bed! HIPPA laws apparently aren't followed by Kaiser, as I know the following information regarding my roommate, her full name and birthdate, her medical issues and where she would be transferred after her stay! Every thing I learned was completely by ear. While I was not expecting to have visitors, I understand the COVID situation., however my husband is my full time caregiver and needs to be with me for medication instructions and as my advocate in any medical procedures. He has been vaccinated, boosted and willing and to wear a mask. He was not allowed in. As for care, I was administered Potassium via IV, causing extreme pain. I was crying to the nurse and she told me that there was another man crying in another room about the same potassium procedure. She lowered the speed administered by half with no relief. The pain radiated from my IV site up my left arm and across my chest. I was terrified! She finally reduced it to a level that I could tolerate. The day I was told by my surgeon that I could go home, did not happen. I saw him at approximately 3pm. I told my nurse and she said she needed discharge papers from the Dr. and that she had to administer Magnesium for 2 hours. I said "Great! We'll get the papers and I'll be out before shift change, 7pm." When 6:30 rolled around the Magnesium drip was done. I called for the nurse 15 minutes later she came in with her night time replacement staff. As an aside, my roomie had called her nurse/CNA to assist her to the bathroom, she could not stand on her own. She called at 6, and 6:30. When my nurse and her staff came in, I asked them to help her first, because she had been waiting for about an hour. They ignored my request! She finally called a 3rd time and a CNA responded. I then heard the nurse telling someone in the hall "That she had claimed the same thing that morning and that they never heard the call". Wrong again. I heard the call every time! I was ready to go home! Unfortunately the discharge orders had never been requested, due to the fact that they were too busy and now it was shift change! By the time they were supposed request the discharge papers, the Dr. was in a long surgery, not expected to finish until after 11:00pm, so I didn't get to go home. The next morning I was ready to go, but was told the request for discharge orders had not been sent, because the staff had been too busy! I was told that they couldn't release me until after their rounds with the Dr.s and patient medication procedures. My Surgeon stopped by to check on me at about 8:30,. I told him what had happened and he apologized. I have nothing but respect for him. Finally at 11:30 am I was told everything was a go. 10 minutes before I was leaving my husband was waiting in the car I realized they had not removed my IV! I am so disgusted and angry about my stay and care that I will be looking for a new provider when my coverage at Kaiser ends. I can't imagine anyone having to experience!
Was in the ER for a cat bite - not a terribly damaging one but because cat bites can get infected fast I went to the ER as urgent care was closed. After a 5 hour wait, I was told there were still ten people in front of me. Based on how many people were seen over the first 5 hours, it would be another 5 before I was seen. I know the ER is on a triage system and totally understand people arriving after me getting seen before me. What I find unacceptable, is the complete lack of communication. If someone had suggested urgent care first thing in the AM rather than waiting the entire night without sleep in the ER, I would have happily done that. Clearly Kaiser is short staffed. Perhaps better wage and benefits would bring staff.
Never had a bad experience at any Kaiser office I've been too. I gave birth to my first child here and the whole experience was incredible and stress free! So grateful for such a kind and loving staff at all of their locations!
This is my 4th time coming here and each time the staff is rude, couldn't care less, do nothing for you and send you one your way! Last time, I had an internal case of shingles and dam near died but according to this heart felt staff nothing was wrong! This go around I was sent here by another Kaiser Dr concerned about gull stones and liver function and they won't even hear of it, test, look or anything. Have some miracles lady u should be OK! Waste of time money and a sad excuse for medical service. U will heal better at home with no care than dragging your sick self to this rwtchid place that calls themselves medical service!!
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