K-Sports Marine

Paid asking price on used boat/motor and trailer with 30 day warranty . Had issues with play in the prop. Salesman spoke to their "Top Tech" who claimed it wasn't a problem even though three Mercury dealers and the customer service rep in Wisconsin said it was. Took the prop to a Merc dealer who put in a new $20 drive sleeve. Requested a replacement or reimbursement and they won't acknowledge the request. Best $20 lesson I ever got and just relieved it wasn't major. Won't be dealing with KY sports anytime soon.
8 years ago (03-06-2017)

I have dealt with K Sports several times in the last few years for both warranty and non warranty work. I have always found the service in both instances to be very good. The work was always done within the timeframes provided. All the staff have always been extremely helpful.
8 years ago (21-03-2017)

Excellent staff, very helpful, quick and friendly service staff.
7 years ago (01-10-2017)

I have always been a customer here and everything I bring in, boats,motors, tractors and small machinery have been repaired as to my request. My service advisor "Kelly" has shown me great customer service and advice throughout the years.
8 years ago (03-05-2017)

We previously purchased a bass boat from them a couple years ago without issue. Was extremely satisfied. This summer we purchased a used boat from a private sale in Kenora. Considering we use these boats for our fishing lodge we decided to have the diagnostic done at their business before we were comfortable making this deal. The private seller agreed. Paid to have it done. My husband attended and was given the diagnostic. He spoke with the manager and mechanic in the service. They recommended the purchase and said the motor had only overheated once. We drove 15 hours home to use the boat less then 8 hours and had issues. After attending 2 different shops we decided to drive it 8 hours to a company that specializes in the motors. After running the diagnostic the service manager explained that motor was basically shot! It had over heated 81 times prior to us having it. That the original diagnostic showed it but was not disclosed. That we are now looking at a replacement of the top end that could run from 13k to 27k. We contacted K-sports explained it all and have this far been deflected in them taking any responsibility. We own a fishing lodge. we are not mechanics. We would never have purchased this boat without the approval and recommendation of their service department. They have indirectly suggested the responsibility lies with the private seller. I do not believe this. He did what we asked. He was not a mechanic. He took it in to their service department and paid for the full diagnostic. So the service department either was not qualified to read the diagnostic or simply didn't care. Very disappointed in what We thought was a upstanding company. To date they have not offered any resolution or taken any responsibility.
8 years ago (07-08-2016)