John The Plumber

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About

John The Plumber is a company specializing in all of your plumbing needs. From fixing your leaky taps, unclogging your drains, renovating your bathroom or kitchen to plumbing your new custom home we can help you out with all of your plumbing issues.

Story

We are Ottawa's basement bathroom specialists and we offer an industry leading 2 year warranty on everything that we install.

Our top priority is our customers, and with our commitment to top quality work, fair pricing, and an outstanding warranty, we will ensure that you will call us again in the future to resolve all of your plumbing needs.

Come visit us on the web at johntheplumber.ca or give us a call at 613-227-SINK (7465)

Mission

We are committed to customer satisfaction. Offering fair prices with the best warranty in our business to back up our work.

Address: 1541 Riverside Dr, Ottawa, ON K1G 4E2, Canada

Phone: (613) 227-7465

Website

ac.rebmulpehtnhoj@nhoj

State: Ontario

County: Ottawa Division

City: Ottawa

Zip Code: K1G 4E2

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

This was our 3rd time to call John the Plumber and once again we were very pleased with both their professionalism and promptness, but also with just how nice they always are.  It's never fun to have to call a plumber, but they always make it a positive experience.  Highly, highly recommended!  Thanks again and Merry Christmas, Jonathan :)

 7 years ago (13-12-2017)

UPDATE BASED ON FEEDBACK FROM OWNER:
In response to your question, requiring any amount of money in order to simply know your rates is, in my opinion, unreasonable. I would like to try the "steak" of your business, but I'm not setting foot in a restaurant that's going to charge me $40 just to see the prices on their menu.  
I've spent thousands in plumbing services in the past few months alone, but in each case there was no fee for the plumber to provide the rates for the work they recommended. If I'm calling a plumber, it's because I know there's a situation that I want to have addressed; it's only a matter of deciding which plumbing service to use - there shouldn't be that many cases where a client decides to just ignore a plumbing problem once they already have a plumber assessing it and present to complete the repair. If you do quality work and your prices are reasonable for the service you provide, it's really suspicious that so many customers decline to proceed with the fix once you're on site to the point that you'd even consider a mandatory charging policy for cases where they don't.  
Anyway, I'm not in any position to tell you how to run your business, but if you'd like to know how it comes across to new clients, there it is. I'm going to want a toilet replaced in the next few weeks, but a lot of your competitors will tell you their prices upfront, so at present you're not even an option. If you change your policy, I'd be happy to reconsider. Best of luck to you, too.  

ORIGINAL REVIEW:
I was impressed by their stellar reviews, but I strongly disapprove of their policy of not providing anything in terms of their rates and then charging $40 for their estimate even if you don't choose to proceed. They should either provide general hourly rates, minimum hour charges, etc. in advance with paid estimates for atypical/complex jobs, or, if they feel that every situation is unique, they could go the Mr. Rooter route and provide free estimates (if their rates are reasonable, then this wouldn't impact their profits anyway). The policy of requiring payment just to know what they charge is extremely suspicious and suggests that they aren't competitively priced. I gave them 2 stars because at least they're upfront about it, but it's a huge red flag for me.

 7 years ago (22-12-2017)

Jonathan came to replace a toilet and install a bidet faucet attachment. Very professional and courteous. Explained everything we needed to know and pointed out things we didn't know about. Clean and tidy work; price was equal to original estimate. Highly recommended.

 7 years ago (14-12-2017)

I highly recommend "John the Plumber". Jonathan arrived on time and was personable and professional. After a brief assessment, he clearly explained the repair options. Not only was my plumbing situation effectively resolved, but I felt most comfortable, having been totally involved in the process.
Not surprising that this company's ratings are so exceptional !

 7 years ago (13-10-2017)

We called John the Plumber when our kitchen drain was blocked. Jonathan provided great service, and  was friendly and professional. He returned a day later when we continued to experience a problem with the drain and fixed it again for us. Based on this excellent service we would use John the Plumber again.

 7 years ago (04-12-2017)

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