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Jet's Pizza

  1. Novi
  2. Novi Pizza

Reviews, get directions and information for Jet's Pizza

Jet's Pizza

About

Life is short. Eat better pizza.



"In 1978, Jet's Pizza® founder Eugene Jetts was about to buy a new home. But on the way there, his passion for pizza took over. Instead, he signed a lease on a space that would become the first Jet's® location. Along with his brother and partner John, they opened the doors to Jetts Party Shoppe & Pizzeria in Sterling Heights, MI. The pizza world would never be the same. They were about to make history by offering a truly, better pizza. And now, over 40 years later, we're at the top of the list when it comes to crave and taste. Try an authentic Detroit-Style pizza today. Only at Jet's®."
Address: 39711 Grand River Ave , Novi 48375, MI, US
Phone: +1 248-473-5387
State: MI
City: Novi
Zip Code: 48375


Opening Hours

Monday: 11:00-22:00
Tuesday: 11:00-22:00
Wednesday: 11:00-22:00
Thursday: 11:00-22:00
Friday: 11:00-00:00
Saturday: 11:00-00:00
Sunday: 12:00-22:00

Update Info

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Reviews
Just tried to place order for delivery 3 minutes away using coupon that explicitly says pickup or delivery. We get their flyer every week and which we have used several times. Expiration isn't til January 2023. First told they don't deliver if using a coupon then another woman got on phone saying that she doesn't have the computer code and that I should try online. Don't send out the flyers if you're not going to honor them. Or maybe your employees are not too concerned if you lose customers.
GREAT PIZZA- GREAT PRICE- GREAT SERVICE Ordered on Monday 3/13. Eddie was very professional, knowledgeable, kind, and helpful. Paul delivered with enthusiasm and a smile. We were in town for a couple of days. Thanks guys, best pizza experience ever !
Ordering online is a complete joke! They just leave you hang, you call, they apologize and say the food is on the way. It never shows up, then it is a struggle to get your money back. This place is operated by inept people constantly.
This is a great Jets Pizza. The food here is always perfect. The pizzas are made just as they are supposed to be, never overcooked, always picture perfect and always tasting great. They have a great crew here.
Some of the best pizza anywhere. When we lived in the Orlando area it was such a good thing to have a Jets nearby. They made all others second best.Food: 5/5
We ordered a large Buffalo chicken pizza around 9:10 on July 20. Pizza was cold and burnt. Regular customers to Jets pizza, but never ordering from this franchise.
Was not to my liking after light sauce. Extra sauce ask for deep dish got hand tossed
Pretty disappointing experience. I ordered 2 large pizzas via Jets robot assistant. Was expecting square pizzas, they came out round. Called asking for it to be fixed or some sort of discount for next time. The manager, Damien I believe, just kept telling me it was my fault, wouldn't even give me 10% off my next order. Rude, told me I should just go to the other location next time. Even acknowledgement or an apology would have gone a long way.
On August 1st i was refused service at this location. I may never order from this Jets again after this experience,and i am someone who orders 2x a week from this location. Heres what happened. I was driving home and phone had died so i couldnt call ahead. I arrived at jets at 9:45 pm they close at 10. I have been the last customer before as recently as two weeks prior. So i walk in and no employees are present. The open sign is on the lights are on and the oven is still on i see the belt moving and the heat rising from the opening. So i shout Hello several times still nobody. Pace around the lobby knock on the employee door no response. Five minutes go by finally at 950 pm a woman comes to the front and asks if im picking up i say no looking to place an order she gives me a dirty look so immediately i say just a jet boat with pepperoni. She says let me go ask my manager i tell her ive been her waiting 5 minutes tell him i just want a jet boat and i have been here 5 minutes. So she walks away The jet boat is the 2nd easiest item to make on the menu behind a jet bread. I used to work at a jets years ago. The process takes 60-90 seconds plus 7-8 minutes to roll through the oven. She comes back saying we dont want to take anymore orders tonight. I say i was here at 945 ive waited 5 minutes for someone to even come to the counter. She says well sorry we close at 10pm. At least she said sorry. I then say 945 is not 10 o clock and just walk away very disappointed. I do not believe i should have been refused service showing up during business hours. Also waiting 5 minutes at the counter to get greeted while multiple people are working is unacceptable I hate to post this but i felt hurt and kind of betrayed as i am a loyal customer who always choose jets first when it was time to order pizza for me and my family.
Incredibly inconsistent here. They used to be Spot On ,but that was years ago. Only Half a salad, with half the ingredients.Food: 3/5
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