iPhix

Received good customer service from AZIZ . He helped me to transfer data from my old phone to new . Aziz is the best customer service representative that I have been dealing with. I would recommend my friends to Aziz when they want to get a new phone.

I have a MacBook from 2014 with a battery that died. An old school battery isn’t readily available everywhere, so I was pleased to find one at this Iphix location. They swapped the batteries out for the new one and guaranteed it for 60 days. Within two weeks, the battery stopped working properly it wouldn’t maintain any charge when not plugged in. I went through the effort of driving downtown and paying for parking and walked in at 4:20pm, knowing they closed at 5pm. The store gates were barred shut, and yet the lights were on and there was a coffee sitting on the desk. I called through the gates and tried calling the stores phone, but there was no response. After waiting 15 minutes to see if someone came back, I left. I then called the store the next day to explain my warranty issue and the store manager assured me he would email me a confirmation of the warranty and we would arrange a way to swap for a new battery before the warranty expires. Eventually they contacted me back to arrange the swap for a new battery, but it took quite a while. We’ll see how it goes. I am so appalled at the service of the store. The customer service has been a disgrace and a thoroughly unpleasant experience. I will not return and will get my electronics serviced elsewhere in the future.

Now out of business. Had an iphone 11 charging port fixed and it came back with microphone broken, which they then could not fix after the fact. Impression I got from staff I dealt with was the business was poorly run and after the experience I've had not surprising to see it finally bit the dust so to speak.

These ignoramuses charged me $100+ to fix a cracked screen most shops can do it in a few hours for $50. It took them 1.5 days to complete. When I got my phone back my touch screen didn’t work! The unqualified dingbat who did the install admitted to scratching the underside of the screen during the install… I brought the phone back to them to rectify the situation! After waiting another 1.5 days the lead dunce summarized the issue by saying they didn’t have the basic hand eye coordination to perform the screen repair the first time… let alone trying to fix the damage they caused would be like sending a pig to clean it’s pen. In full display their poor motor skills match their limited brain functions as well, as they could not comprehend the problem. Not wanting to argue with a fool, out of fear of being outwitted by more foolish experienced practitioners I left thankfully only $100 dollars down after 3 days of what I am assuming to be gruelling labour for the feeble minded. To summarize the owner said they didn’t have the skills to complete a basic repair. They gave it to a unqualified person, and as a result of poor management choosing to delegate such a easy task to a their greatest under achiever. Not even the top monkey with a stick could rectify the situation. So they had to call in the owner to let me know that I was stupid for brining my phone to a bunch of almost IT techs, stoners, and college drop outs. To do organization work with delicate and miniature components… I couldn’t argue with that level of stupidity. I’ve never seen someone go God-mode. So yeah just bring your electronic repairs to CaseMogul. Atleast they know which side of the screwdriver to hold onto, and can tell the difference between the bottom and top of a screen.

When I first got my Blackberry Key 2 the battery lasted an astonishing 26 hours on the first day and I use my cel a lot! Over the years, that performance has dropped to about 3 to 5 hours between charges depending on use. I miss the days when you could just pop the back cover off and install a new battery like you install an SD card. Now cel phones are sealed and you have to take them in to a shop like iPhix to have a battery replaced. I dealt with a fellow named Jordan who was very courteous and did a great job. In addition to the battery replacement I'm now back to getting over 24 hours of battery life between charges - whoo-hoo! I also got a camera lens cover replaced because it cracked when I dropped the phone a few months ago. The whole process took less than an hour and I couldn't even tell the phone had been opened they have to heat the glue to take it apart and then glue it back together when they are finished. One thing I should mention is that they might ask for your code to unlock the cel phone in order to test it after the work is completed. For personal security reasons, you have the option to choose "test with client" on the work order. In that case, they will perform the work and wait until you boot up the phone and unlock it before doing any tests to make sure everything works properly.

Passing by the iPhix store on my way to an appointment the display case with smashed, broken and destroyed phone carcasses and screens caught my eye. It prompted me to remember my iPhone 5 battery must be on its way out. After my appointment and only an hour before they closed, I popped in to ask the question "Do you replace iPhone batteries?" and the answer was yes. I spoke with Tyler who quickly showed me after peeling off my Otter Box case how the phone was beginning to swell slightly from the battery doing same. OK, how much?.... $79 plus tax sir. WOW, that's reasonable for a parts and labour fix I thought. How long does it take and when can you fit me in? We'll have it done by six PM sir! I signed the authorization and handed over the phone at about 5:10 p.m. I returned at about 5:40 and Tyler was performing a series of diagnostic checks that were outlined on the work order document supplied to me after and tested the phone for full functionality, which happily it passed. Tyler said I should see a marked improvement in battery life. He was right. My phone went from from 1/2 day battery life to two full days before needing a recharge. End result, new life breathed into a now older phone and a happy customer. Thanks Tyler and the guys at IPhix for a job well done with professionalism and skill. They even put up with my jokes and questions without missing a beat.