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Inuvik Capital Suites

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Inuvik Capital Suites

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Capital Suites Inuvik hotel combines the familiar touches of home with the full range of amenities and services that today’s business traveler seeks.

Address: 198 MacKenzie Rd, Inuvik, NT X0E 0T0, Canada
Phone: (867) 678-6300
State: Northwest Territories
County: Inuvik Region
Zip Code: X0E 0T0


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Reviews
The hotel room was really dirty, food all over the kitchen cabinets, walls had tooth paste spatter and urine in the washroom. There are no black our curtains just white blinds missing multiple panels that are badly stained. We moved hotels after the first night and had to do some cleaning to make it work until we could move hotels.
The hotel has not been well maintained. The suite we were given had holes in the wall in multiple locations, the electrical plugs did not all work and some of them appeared damaged/unsafe. The TV satellite system is not properly set up, so C-SPAN was the only channel with both good audio and video, the other channels were either very fuzzy and hard to see or lacked sound or both. They claimed it was the weather, but the sky was clear with only a light wind. The kitchen had no can opener. The blind in the living room was missing pieces and so could not be fully closed. The blind in the bedroom was missing a string to move it up and down - you can see where the string was removed. There was no Kleenex in the room. The tap for the tub did not shut off properly without a lot of finagling.
Stayed for 2 nights. Walked in and found A/C unit didn't work, TV cable ripped out of the TV, the fan switch was half broken and required playing with to get the fan to work, the shower nozzle was half broken so taking a shower was awkward. The customer laundry on floor 3 was free to use which was a bonus, buuuuut, 1 washer was out of order, and one dryer wasn't producing heat so tumbled clothes but wouldn't dry them. The whole reason I chose this place was to do laundry for the second half of my road/camping trip.nnI suspect Management doesn't give 2 craps about their employee's. Also suspect the employee's are checked out and don't care due to the way this place is run. I asked about where the laundry is and all I got was 3rd floor. Find a sign on the laundry door saying detergent available from second floor vending machine. Search second floor for vending machine. Nothing. Head back to lobby, ask for soap, they sell soap at the front desk. Why have a miss leading sign? Why not say up front, Need some soap? Nope, wild goose chase.nnThere is literately a sign in the elevator asking guests to recycle their cans with the hotel so the employees can get a bonus. People are paying 200 a night to stay here, and you fix nothing. I'm sure you can afford to pay your employee's better.nnShould of booked the Mackenzie Hotel. Capital Suites say 3 star which is laughable. The 2 star Mackenzie which I went to their restaurant for breakfast one morning Is more 3 star and up-kept than Capital Suites.
The tv reception is horrible. Internet is good for 2005 not 2024. Very outdated for the times concerning entertainment. Think of this during long cold winter nights in a town that has questionable levels of entertainment. Hotel staff seem very incompetent when it comes to dealing with rude noisy drunk locals that seem to be partying in the hotel. I questioned the night clerk for the disturbance at 245 am and why she felt the need to be on speaker phone while on her phone after unsuccessfully dealing with the noisy party. No room service.
Thoroughly enjoyed my stay here. Very clean, comfortable, and the staff were wonderful. Particularly, Nuhamin. She was so friendly and helpful with suggestions I was seeking. First rate customer service. I also greatly appreciated the laundry services on the 3rd floor. Though of the two stays, one window had no shade to block the all-night sun and that was unpleasant.
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