Ingham Community Health Centers- Willow

I’ve been going to appointments here for over a year and and have gotten a good feel to how things are. Current staff is very friendly and helpful, I see a lot of older reviews with negative comments on staff however things must’ve improved. The providers are flexible and do their best to do what’s best for their patients, my advise is to be active in your healthcare and feel free to ask them questions and decide with their expertise what’s best for you. Overall Willow Health Center along with all the other Community Health Centers have been dependable and excellent in their services. They are accepting new patients so if you’re looking to switch or start new healthcare services I would highly recommend Willow/Community health clinics.

We have been coming to the Willow Community Health Center for years, for our kids health checks, vaccines, and illnesses. We have always recieved polite and professional service. Dr Worthington is wonderful, and her staff is friendly and helpful.

I have to say I don't understand why the reviews are so low, I saw jeniffer Ludwig and I thought she was great the assistant nurse that took me back was one of the nicest people I have met. I've been trying to find a doctor out here for 3 years now and I finally feel like I found a doctor that cares!

Terrible. I'm pressing the numbers for the prompts on my phone and it won't do anything/: just replays a long message about covid over and over. Also last time I was there the nurse stood way too close to me the whole time and accidentally stuck me in the armthrough my clothes with an open needle and used the same needle to give me my depo injection.

Call in for some request for information of a prescription I’ve been sending them and asking for updates and they just will not work on it. It’s sad that I have to wait 9 months to it to be available and now that is they will not send the referral/order nor answer the calls.

I experienced the worst medical care I have ever had in my life. I went in for a copper IUD removal. They had a student medical resident attempt the procedure without even asking me if that was okay. She went to do a swab and accidentally shoved the swab in my urethra. I now have excruciating pain every time I try to pee. Not only that they didn’t even have the proper speculum and I was unable to even get it removed. And even after the student injured me they still let her attempt to do the removal before finally letting the doctor take over when she continued to struggle . All the pain and suffering was caused without reason. Uneducated providers and awful treatment. I wouldn’t recommend this facility to anyone.

It is one bad thing after another with this place. The front office staff are rude and always act like you are inconveniencing them. The Dr my son sees doesn't seem like the brightest and always has to check with another Dr with questions. The last apt he had lasted until 7:30...the apt was at 5...and we only saw the Dr for about 15-20 mins. Today we went for an apt at 10:40 to get told that the Dr was not in. The rude lady in front said I got a call on Friday about it. I in fact did not get a call about it. I got a text on Friday to confirm the apt alone with a phone call last night confirming the apt this morning. Needless to say as soon as I got home from the apt I found my son a new Dr. He missed a morning of school and I missed half a day of work because of these people. We will never go back and I advise everyone to just go somewhere else. Don't waste your time.

They schedule appointments for 7:55 am and they are late if we were late they would make us reschedule but it's ok for them to be late what the heck something needs to be changed about this

I saw Jennifer Ludwig for my first appointment. She might have been the most rude doctor I’ve ever spoken with. Don’t come here.

They just rude.... the way they talk to people and everything.... I'm going some where else