ICBC Driver Licensing

Perfect experience at ICBC. The staff were respectful, everything was handled in a timely and orderly manner, and the process was smooth from start to finish. Great service!

Dear ICBC Customer Service Manager,nnI am writing to complaint about the customer service I received at the ICBC Abbotsford office.nnOn October 21, 2026, between approximately 9:00 and 10:00 AM, I visited the office to obtain my Class 5 driver’s licence. The staff told me that I had to pay all my outstanding debt before they could issue my licence.nnHowever, when I went to the ICBC office in Vancouver, they issued my Class 5 licence and explained that the information I had received in Abbotsford was incorrect.nnThis is not the first time I have received incorrect information from the Abbotsford office.nnA few weeks earlier, I visited the office because I had missed a court appearance. The staff told me that I had to surrender my driver’s licence because I had missed court. They also warned me that if the police stopped me, I could be charged because my licence had been suspended.nnWhen I contacted the Vancouver office, I was told that the court had not yet made a decision about my case and that my licence did not have to be taken away for that reason.nnThe Abbotsford staff also told me that regardless of whether I won or lost my court case, I would lose my licence because I had already received a ticket while holding my Class 5 licence.nnReceiving conflicting information from different ICBC offices has caused me unnecessary stress, confusion, and concern about my ability to drive legally.nnI understand that mistakes can happen, but customers deserve accurate and reliable information. If staff members are unsure about something, they should verify the information or refer the customer to a manager instead of giving incorrect information.nnI respectfully request that ICBC investigate these incidents, review the customer service provided at the Abbotsford office, and take appropriate steps to prevent similar situations from happening to other customers.

Updated my drivers licence here and it was super easy.nI had previously made an appointment and did the online check in when I arrived.nI was called up almost immediately and the rest was simple.nBe warned that this particular office is very busy and many cars in the parking lot don’t seem to care about pedestrians! Took off one starnAll in all very easy with an appointment.

I had issues with the Chilliwack Office so I decided to try this office, and yep it was a breeze of fresh air. Staff were not moody or arrogant. Ashleigh set me up with the best road test examiner, and she was great!

My Experience With My Road TestnnI recently took my road test with examiner Shaheen and, unfortunately, failed. I understand that the examiner’s job is to evaluate my driving skills and that, as a learner, I can make mistakes. I respect the need to follow ICBC standards and accept constructive feedback about my driving.nHowever, I was very disappointed with the way the examiner spoke to me during the test. At one point, I made a left turn when the light was already green. As I entered the middle of the intersection, the traffic light started changing, and I continued through and safely cleared the intersection. However, the examiner recorded it as running a red light. I understand that this situation can be assessed differently, but what bothered me most was the examiner’s manner and tone.nComments such as, “What is this, man?” were made in a rude and disrespectful tone, especially when speaking to a learner who is not licensed yet.nI believe an examiner can be strict about driving standards while still being respectful and professional. Learners can make mistakes, and most mistakes are not intentional. We are there to learn, improve, and become safer drivers. Even when police officers pull you over, they approach you respectfully and address you as “Sir.”nI hope examiners can be more patient and respectful in the way they communicate with learners. Failing a road test is already disappointing; there is no need for a learner to feel embarrassed or disrespected as well.

Directions to ICBC Driver Licensing with public transportation

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