Hudson's Bay

Had an amazing experience while purchasing a new watch with Teresa! Great women, helped answer my questions and provided great options! Would recommend anyone to this location. Good job Teresa!
7 years ago (27-08-2017)

I'd had a problem with an online order, and decided to stop by the Bay in Oakville to see if they could help. Even though the issue had not originated with them, both of the managers in the shoe department went out of their way to find a solution for me. Really impressed with the staff and customer service in this location!
7 years ago (20-08-2017)

Hudson's Bay's systems and people who assist with it are terrible. My this month's experience was very negative. I ordered a suitcase on one day flash sale. The system accepted my order, presumably after checking availability. It sent me an email confirming the order. The next day it sends me an email saying my order has been cancelled giving a non-specific reason. We phoned several agents (Rita, Jone, Jenine all very unpleasant to deal with) and got the order reinstated after a supervisor was contacted to allow the same discount price. Again a confirmation email came forth, to be followed by a cancellation email the following morning. After arguing my case, I was totally disappointed and gave up. My wife refused to accept it. She went and met the Outlet Manager at Hudson Bay at Oakvile Place. Such a gentleman. He treated her royal. Listened to her problem. He offered her the same suitcase at the discount price, just a different colour, which she was very happy to accept. He had a big stock of 2 different colours on shop floor. I regret not taking down his name because he deserves credit for it.
8 years ago (24-05-2017)

Nice, clean, well displayed items. New post unusual rules just implemented , is to call the manager when paying high amount in cash to cover my credit card. Never had this situation before.
7 years ago (20-08-2017)

I had an incident at this location. I bought an expensive suit for an interview that I had overseas. On the day of the interview, I realized that the cashier at Hudson Bay forgot to take out the clothing security tag. I was incredibly frustrated as I bought the suit specifically for that interview. Lucky for me, though, I had an extra old suit on me. I spoke to the manager as soon as I got back and he and the rest of the store managers were very cooperative and understanding. They apologized and reimbursed me fully for the suit and I got to keep it. I was very pleased of the way I was treated. Most importantly, the tag was finally removed!
8 years ago (21-09-2016)