Honda De Laval

We purchased a $30,000 car from this dealership recently and had a deeply frustrating and hostile experience, particularly with Nicholas i.e. the Key Holder the person responsible for closing the showroom.nnThe lady representative initially assured us multiple times that we could pay with credit cards up to a $2500 limit and that we could use multiple cards. Relying on her instructions, we proceeded to avail cashback offers. She later backtracked completely after paying with multiple cards, saying only $2500 total was allowed across all cards. This forced a full refund and re-processing of the payment, causing major delays. By then it was well past closing time after 8:30 PM.nnThe Key Holder, who had secretly taken our photo without permission earlier, became extremely rude and aggressive. When we confronted him about the photo, he first started speaking rapid French to my friend who doesn’t understand French. When I replied in French, he got furious, started swearing in French saying Tabarnak multiple times, and aggressively argued with us, saying things like “Do you have any sense? Who makes 11 payments for the car?” even though the wrong information had come from their own representative.nnThe lady representative who handled our transaction started off sweet and friendly but became frustrated and rude by the end. She made multiple mistakes while counting cash and in calculations, which we had to correct 2-3 times. She was also seen bossing around and scolding the sweet receptionist in front of us.nnOur salesperson tried to calm the situation and resolve things, which was the only positive note.nnWe demand a proper follow-up from management with full details on what action will be taken against the Key Holder. The entire incident including the secret photo and the aggressive, rude conversation with swearing is clearly recorded on your CCTV cameras. If we do not receive a satisfactory response from management within a reasonable time, we will file a formal complaint with the OPC Office de la protection du consommateur.nnThis kind of behaviour is completely unacceptable, especially when a customer is spending a large amount on a vehicle. Taking unauthorised photos and then reacting with hostility when questioned is highly unprofessional and raises serious concerns.nnFuture customers should be very careful, get all payment instructions in writing, and avoid this representative if possible until they improve their staff training and customer service standards.

Had a great experience buying a new car at Honda de Laval. I got good service from Nicolas, who answered all my questions and made sure everything was okay, following up from time to time. It was a smooth process overall. On top of that, he's an honest person. Everything was transparent. I also had a good experience with the financial department and the service department.

I recently purchased a used 2023 Honda HR-V at Honda Laval and had a very positive experience. Olivier G and Marc-André were both extremely professional throughout the process.nnOlivier took the time to walk me through all the features of the vehicle and explained everything clearly, making sure I was comfortable and understood how everything worked. I also really appreciated that he was not pushy at all during the sales process, which made the experience much more relaxed.nnMarc-André carefully reviewed all of the documents with me one by one and explained them in detail to ensure I fully understood everything before signing.nnOverall, the service was excellent and the entire experience was smooth and professional. I would definitely recommend Honda Laval to others.nnSuper happy with my purchase ! Thank you !

Absolutely terrible dealership. Took my $500 deposit and kept giving me excuses its been almost 2 month instead of returning my money. Every time I call, it’s the same fake promise: “you’ll get it in a few days.” Nothing happens.nnThis place clearly has no respect for customers or honesty in business. Chasing them for my own money has become a joke. Customer service is useless, communication is terrible, and they act like your time doesn’t matter.nnI would never recommend this dealership to anyone. Be very careful before giving them any money.nnI still didnt get my money i hope the owner see this and take action

I was extremely disappointed wit the service I got at Honda Laval with the salesmen Nicolas Desjardins.ni have been leasing vehicles for more than 25 years, and this is the first time I have ever received service this poor from a salesperson.nFrom the moment the conversation started, I felt like I was being treated as if I didn't understand the leasing process. Instead of listening to my questions and concerns, the salesman constantly interrupted me and spoke so quickly that it was difficult to have a proper discussion.nThe most frustrating part was when he essentially told me to stop talking so he could speak. I found this extremely disrespectful and unprofessional and offensiven. As a long-time customer who has leased many vehicles over the years, I expect to be treated with courtesy and respect, not talked down to.nCustomer service should be about listening to the customer, understanding their needs, and having a professional conversation. Unfortunately, this experience was the complete opposite. I left feeling frustrated, disrespected, and shocked that a company like Honda would employ someone who treats potential customers this way.nI will be taking my business elsewhere and would not recommend dealing with this salesperson.