Home Hardware Building Centre - Williams Lake

Always great helpful staff
7 years ago (27-12-2017)

Everyone needs to know about the worst experience I've ever had, dealing with this store. I wanted to purchase a cement coating for the front steps + patio of our home as we had listed it for sale. I chose a product called "Granite", however the salesman ordered the wrong product that is called Hard rock. Not at all even close to the same thing. It had to be ordered as this location never has anything in stock and never has any items shown in the sales flyers. I knew this store is poorly managed but wanted that specific product. When the product finally arrived, I picked it up at the store, the salesman put the boxes of primer, coating + sealer in my vehicle. He did not check the product, offer to mix/shake the product, DID NOT tell me that this product must be tinted before using! ( the Granite I wanted did not need tinting) and did not offer me the instruction DVD that I was told much later was available. After I correctly applied the primer, that was white?? I opened the cans of coating to find out they were white as well!! When I took the cans back to the store the salesman said it would take weeks to order the correct product and I didn't have the time to wait weeks as the house was listed for sale. The manager was a complete jerk! He said that the salesman that handled this is his SENIOR guy and that it can't be his fault and that he wanted ME to take some ownership of this!! Excuse me? Then he offered a minimal discount before pushing me out the door. The cement coating was tinted a hideous pinky-beige,+ the patio is a disaster. Even when I asked the salesman to darken the color he said, No can't do that. I will never ever set foot in another Home Hardware as long as I live and will tell all my friends + family the same.
11 years ago (19-10-2013)