Hillary Dry Cleaning

the worst experience in my life. I gave them two expesive t-shirts and what do they do the completely damge one of the t-shirts and didn't clean the second one. do your own laundry is waaaaaaay better then giving them to this store because they will probably damage them. and to top things over they lady over there is basically blaming the factory and not doing anything to sort this problem. she ended up giving the number so i coupd fix all the mess that she did. worst place in kingston.
8 years ago (05-07-2017)

Really disrespectful experience at this location. Upon picking up I was charged a $10 surcharge for "vomit" on my business jacket on top of the already expensive cost for 1 week turnaround. An unexpected and unreasonable bump in the cost. Proceeded politely by stating that it was not vomit and felt demoralized and disrespected by the assumption, and likewise the way it was handled. Amazing they don't give THEIR customers the benefit of the doubt, and instead stated that "students that vomit on their jackets won't tell me they did", insinuating that I must have vomitted on it without a doubt and just hoped they'd deal with it. Seems a strange way to approach a customer. Unbelievable. Instead of receiving an immediate refund on this I was told this could be remedied on a further purchase, which was not acceptable. Would never return and would advise against dealing with them. I walked in excited to pickup my nice jacket and walked out feeling disrespected and taken advantage of. Bad business and bad customer service. I'll tell my friends families and coworkers.
8 years ago (22-12-2016)

Hillary's Drycleaning has never let me down yet!
8 years ago (14-03-2017)